Accessing support

If you cannot access our helpline, you can still access our support through webchat or raise an issue on our website. If you’d like someone to speak to Migrant Help on your behalf via the helpline, you can email proof of consent to [email protected].

Alternatively, you can set up a security code or question on your first contact with Migrant Help, which you can provide to friends or family to use as proof of consent. 

Sign language interpreters 

We can arrange video calls or face to face support where we use Clear Voice sign language interpreters, either International Sign Language or British Sign Language with a deaf relay interpreter. 

AIRE Induction Briefing

You can access the AIRE induction briefing in British Sign Language and International Sign Language.

Access translated written induction briefings here.

AIRE Outreach

The outreach team can provide support to service users who are deaf. We work very closely with Clear Voice to ensure that we can undertake appointments using an appropriate sign language interpreter and a deaf relay interpreter where required. We will be able to support with all aspects of our advice, issue reporting and eligibility services. Contact [email protected].

Disability Adviser

We can arrange for our Disability Adviser to contact you if you need help to access disability-related support in your community: including signposting to local hearing loss charities and information on health and social care. Contact [email protected].