Accessibility statement We are committed to providing a website and portals (our sites) that are accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our sites and in doing so adhere to many of the available standards and guidelines. Our website address is https://www.migranthelpuk.org. Our website endeavours to conform to level Double-A of the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.0. Our portal addresses are https://selfserve.migranthelpuk.org and https://partner.migranthelpuk.org. Our portals endeavour to conform to level Double-A of the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.2.These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make our sites more user friendly for all people.Our sites have been built using code compliant with W3C standards for HTML and CSS. They display correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display them correctly.Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of our sites.We are continually seeking out solutions that will bring all areas of our sites up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing our sites, please don’t hesitate to contact us. Where possible use an up-to-date browser By using an up-to-date browser (the program you use to access the internet) you will have access to a much richer set of options to aid you as you navigate your way around our sites. The standard browsers we would recommend are below with links to install each of them: Firefox Chrome Safari (MAC only) Internet explorer Edge Once installed, each will bring its own selection of accessibility options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one: Firefox Chrome Safari (Mac only) Internet Explorer Edge Keyboard Short Cuts / Access Keys Different browsers use different keystrokes to activate access key shortcuts, as shown below: Browser Page Shortcut Windows Firefox or Chrome Home Shift + Alt + 1 Skip navigation menu Shift + Alt + 2 Internet Explorer or Edge Home Alt + 1 Skip navigation menu Alt + 2 NOTE: For Internet Explorer you will need to press Enter after using the shortcut Safari Home Ctrl + Alt + 1 Skip navigation menu Ctrl + Alt + 2 MacOS Safari Home Command + Alt + 1 Skip navigation menu Command + Alt + 2 Firefox or Chrome Home Command + Shift + 1 Skip navigation menu Command + Shift + 2 Options in your browser Most modern browsers all share the most common accessibility tools, here is a list of useful features: Incremental Search Incremental search allows you to progressively search a web page for a particular word or phrase on a page. To enable this on your browser, press and hold Ctrl/Command and then tap F. This will open a box to type your search into. As you type, the matches will be highlighted on the page for you. Spatial Navigation Hitting tab will jump you to each of the items you can interact with on any page. Holding the SHIFT key and then pressing tab will take you to the previous item. Caret Navigation (Internet Explorer and Firefox only) Instead of using a mouse to select text and move around within a webpage, you can use standard navigation keys on your keyboard: Home, End, Page Up, Page Down & the arrow keys. This feature is named after the caret, or cursor, that appears when you edit a document. To turn this feature on, press the F7 key at the top of your keyboard and choose whether to enable the caret on the tab you are viewing or all your tabs. Space bar Pressing the space bar on a web page will move the page you are viewing down to the next visible part of the page. Text fonts Depending on your browser, you can override all fonts on the site to one that is easier for you to read. Options can be found in your browser's settings/preferences. Change Font in Firefox Change Font in Chrome Change Font in Safari Change Font in Internet Explorer Change Font in Edge Enlarge your view You can activate the browser zoom via these keyboard shortcuts Zoom in Firefox Zoom in Chrome Zoom in Safari Zoom in Internet Explorer Zoom in Edge Options on your computer To zoom your entire computer screen Apple Mac and Windows operating system both contain options to enlarge your view of your screen:Windows Apple OS X Options in our website Alternative Style Please choose a link below to change the way the site looks. Once set, the site will remain in this style for up to 30 days or until you select a different option. Black on white version White on black version Reset to standard style We endeavour to ensure the website looks correct in these different styles but because of the constantly changing nature of the site and its content, this may not always be possible. If you do spot anything which doesn't look quite right, then please let us know. Make your computer read the site aloudOur website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader.We have tested with following tools:NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system. The latest version can be downloaded for FREE here (on this page you may be asked for a voluntary donation, if you do not wish to donate, click "skip donation this time").WAVE is developed and made available as a free community service by WebAIM. Originally launched in 2001, WAVE has been used to evaluate the accessibility of millions of web pages. Read more here.Microsoft Windows Narrator is available in most versions of Microsoft Windows operating systems and reads text on the screen aloud and describes events like error messages so you can use your PC without a display. To find out more and how to enable it on your version, please click here.Control your computer with your voice Apple Mac and Windows operating systems both provide ways to control your computer with voice recognition:Windows Apple OS XThird party voice recognition software is available too. Additional advice AbilityNet has advice on making your device easier to use if you have a disability. Portal accessibility Migrant Help’s portals are built using Microsoft Power Pages and are generally compliant with WCAG 2.1 AA. They have been separately tested in an internal audit for compliance with WCAG 2.2 AA and some minor issues have been identified. Those issues are tabled below. Recently Fixed Issues (July-August 2025) Issue Reference Impact Change made Ensure that lists are structured correctly WCAG 2.2 (A), EN 301 549 Blind, Deafblind Corrected HTML list markup with proper ul/ol and li element structure Ensure links have discernible text WCAG 2.2 (A), Section 508, EN 301 549 Blind, Deafblind, Mobility Added descriptive link text and ARIA labels for context where needed Ensure <li> elements are used semantically WCAG 2.2 (A), EN 301 549 Blind, Deaf, Mobility Restructured content to use li elements only within proper list contexts Ensure ARIA attributes are not prohibited for an element's role WCAG 2.2 (A), EN 301 549 Blind, Deafblind, Mobility Removed conflicting ARIA attributes and ensured role-appropriate usage Ensures role attribute has an appropriate value for the element Accessibility Best Practices Blind, Deafblind, Mobility Updated role attributes to use valid ARIA roles matching element purpose Ensures every form element has a label WCAG 2.2 (A), Section 508, EN 301 549 Blind, Low Vision, Deafblind, Mobility Added explicit labels or aria-label attributes to all form inputs Skip link does not skip anything ACC-32662 Skip link should skip repeated content Skip link now goes to main content heading for proper context Focus indicator not clear enough ACC-32669 Focus indicator should be clear and consistent Focus indicator added for username menu navigation Settings page – Information about the user cannot be autocompleted ACC-32721 Autocomplete should be available for information about the user Autocomplete attributes implemented for user information fields Application Details page – Add links do not make sense out of context ACC-32771 Links should make sense out of context Application form "Add" links now make sense out of context for screen readers Application Details page – Section status indicators not communicated to screen reader user ACC-32774 Meaningful non-text content should be communicated to screen reader user Status indicators (Completed/Incomplete) now properly communicated to screen reader users Application Details page – 400% zoom causes loss of information ACC-32777 Content should reflow 400% zoom content reflow issues resolved - no loss of information Application Details page – Keyboard navigation issues ACC-32757 Keyboard navigation should work as expected Removed tab access to read-only fields and eliminated keyboard trap in Name field Application Details page – No screen reader feedback during saving/loading times ACC-32765 Screen reader user should be informed about what is happening during saving/loading processes Added ARIA live regions and status announcements to inform users during save/load operations Recently Fixed Issues (April 2025) Issue Reference Impact Ensure the order of headings is semantically correct Accessibility Best Practices Blind, Deafblind, Mobility Ensure <img> elements have alternate text or a role of none or presentation WCAG 2.2 (A), Section 508, EN 301 549 Blind, Deafblind Ensure links are distinguished from surrounding text in a way that does not rely on colour WCAG 2.2 (A), EN 301 549 Low Vision, Colour blindness Skip link does not skip anything ACC-32662 Skip link should skip repeated content Settings page – Some actions cause focus to be reset to top of page ACC-32666 Focus should remain where it is Settings page – Update confirmation uses colour only ACC-32718 Successful settings update should be communicated to screen reader users Settings page – Information about the user cannot be autocompleted ACC-32721 Autocomplete should be available for information about the user Focus indicator not clear enough ACC-32669 Focus indicator should be clear and consistent Login page – Show password link not properly described ACC-32673 Link description should be clear Login page - Heading structure not correct ACC-32684 ACC-32717 ACC32741 ACC-32745 ACC-32761 ACC-32772 There is no H1 heading on the page Login page – Portrait orientation causes overlap ACC-32685 Content should adapt to portrait orientation without causing overlap Login Page 400% zoom causes overlap ACC-32686 Browser zoom to 400% should not cause overlap Login page – Alt text not correct for logos ACC-32715 Alt text should provide an appropriate description of an image Login page – Accessibility Statement link is missing from footer ACC-32716 Should be a link to the Accessibility Statement in the footer View links do not make sense out of context ACC-32744 The View links do not make sense out of context Text size does not adjust when changing Font Size settings in browser ACC-32746 Text should adjust and content should adapt Dashboard page – Navigation landmark with no navigation ACC-32751 Navigation landmark is only appropriate where navigation controls exist Dashboard page - No screen reader feedback on work packages filter ACC-32750 User should be informed about number of packages when changing filter Application Details page – Add links do not make sense out of context ACC-32771 Links should make sense out of context Application Details page – Contrast issues ACC-32773 Should meet minimum contrast requirements Application Details page – Section status indicators not communicated to screen reader user ACC-32774 Meaningful non-text content should be communicated to screen reader user Application Details page – 400% zoom causes loss of information ACC-32777 Content should reflow Application Details page – Validation error issues ACC-32783 When an error occurs, the user should be informed in an accessible way How we tested our portals Migrant Help’s portals were last tested on 30 January 2025. The tests were carried out using accessibility testing tools supplied by https://www.accessibilitychecker.org. What we are doing to improve portal accessibility Our accessibility roadmap for our portals is to undertake the following activities over the six month period following the date of this updated accessibility statement: Monitor Microsoft's updates for WCAG 2.2 compliance. Follow up the internal audit of custom Power Pages elements by addressing the minor issues identified. Retest to ensure Service User and Partner portal comply with WCAG 2.2 AA guidelines. Implement alternative methods for non-compliant elements, such as additional ARIA labels and keyboard shortcuts. In summary We are committed to providing you access to our most valuable resources. If you do spot anything which doesn't look quite right or have any suggestions for how we might improve our services, then please let us know. This statement was prepared on 24/02/2025 It was last updated on 08/08/2025. 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