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  • Policies
  1. About us
  2. Our policies

Policies

As part of our commitment to transparency, you can read summaries of Migrant Help policies below or download the full policies for further information. 

AIRE Safeguarding Policy 

This policy explains our commitment to safeguarding within our AIRE Contract. The policy also states our responsibilities regarding the protection of our clients and our staff.

AIRE Safeguarding Policy PDF

Client Confidentiality Procedure 

This document explains how we manage client information and sets out our commitment to the confidentiality of personal data. The policy also states our responsibilities regarding the disclosure of such information.

Client Confidentiality Procedure PDF

Code of Conduct for Third Parties

This document sets out the objective to drive improved performance throughout the supply chain, by building trusting and open relationships with our supply base

Code of Conduct for Third Parties PDF

Complaints Procedure and Annexes 

This document relates to the process of making a complaint. The policy also explains the procedure of processing a complaint and outlines expectations for the complainant. 

Complaints Procedure and Annexes PDF

Digital Safeguarding Policy

This policy outlines our commitment to safeguarding our staff and service users online. It lays out how staff should conduct themselves online and also how to stay safe in the digital world by looking at safety and security measures that are in place organisationally.

Digital Safeguarding Policy PDF

Gender Pay Report 

This report details our gender pay data.

Gender Pay Report PDF

Grant Making Policy

This policy details the process for organisations and individuals applying for charitable grants.

Grant Making Policy PDF

Health Promotion (Clients) Policy

This policy provides information and guidance regarding the promotion of health to clients and their dependants. 

Health Promotion (Clients) Policy PDF

Management of Contractors Policy

This policy applies to activities for when Migrant Help has overall control and where we employ the Services of a contractor.

Management of Contractors Policy PDF

Modern Day Slavery Policy

Our statement against Modern Day Slavery. The policy also details the steps that we have taken, and are continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern Day Slavery Policy PDF

Modern Day Slavery Statement

Our statement which explains our systems and controls we have in place to safeguard against any form of modern slavery.

Modern Day Slavery Statement PDF

Occupational Health and Safety Policy Statement

Our statement which explains our health and safety policy and responsibilities.

Occupational Health and Safety Policy Statement PDF

Privacy Statement

Our statement which sets out how we protect the privacy of and use the data collected from our service users. 

Privacy Statement PDF

Privacy Statement (Staff)

Our statement which explains how Migrant Help protects staff's privacy and outlines how data are collected, used and stored. 

Privacy Statement (Staff) PDF

Procurement Policy

This policy outlines how Migrant Help achieves value for money through efficient and effective practices in procurement. 

Procurement Policy PDF

Quality Policy

This policy sets out the Quality Standards that the Organisation is committed to, Quality Commitments, our responsibilities, and objectives.
Quality Policy PDF

Right to Erasure Policy

This policy outlines how Migrant Help processes 'right to erasure' requests.

Right to Erasure Policy PDF

Safeguarding Policy and Procedure

This document ensures that the safeguarding of adults and children is well understood by all staff and, importantly, is acted on in an appropriate and timely manner to ensure the protection of our clients and our staff.

Safeguarding Policy and Procedure PDF

Social Media Moderation Guidelines

This document outlines parameters for the review and moderation of comments on Migrant Help’s social media platforms, and for banning and blocking users.

Social Media Moderation Guidelines PDF

Sustainability Policy

This policy states our commitment to sustainability and describes how our activities impact on the environment on a local, regional and national level. 

Sustainability and Environmental Policy PDF

Published: 16th January, 2018

Updated: 21st March, 2023

Author: Deleted User

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Latest

  • Trust & Foundations Philanthropy Coordinator - Dover (Remote)

    Trust & Foundations Philanthropy Coordinator - Dover (Remote)

    Migrant Help are currently looking for a bright and enthusiastic Trust & Foundations Philanthropy Coordinator to join our growing income team supporting the Migrant Help Income Strategy to diversify the organisation’s income streams. You will be responsible for creating and managing a pipeline of Trust& Foundation partnerships and supporting with the stewardship of our high net worth individuals.

  • Modern Slavery Victim Care Adviser - Surrey

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    Migrant Help are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. The successful candidate will be organised and accountable, have demonstrable experience of working in a client focused environment, providing excellent customer service and be passionate about protecting our vulnerable clients.

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    Migrant Help are looking for two volunteers to support the Research Manager with identifying and collating information relevant to our on-going projects. Volunteers will ultimately be contributing to the creation of tools that will enable Migrant Help staff to provide better practical support to clients.

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    Migrant Help are currently looking for a Safeguarding Manager to join our vibrant and committed Migrant Help team. The successful candidate will be an accountable and influential leader, have a demonstrable track record and expertise in implementing and auditing safeguarding policies and working practices, and be passionate about protecting our vulnerable clients.

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Published: 31st January, 2018

Updated: 25th January, 2023

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Contact us

Free asylum helpline: 0808 8010 503

Head office: 01304 203 977

Email: [email protected]

Registered Charity (England and Wales): 1088631
Registered Charity (Scotland): SC041022
Company No (England and Wales): 4172880

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