About us Our policies Policies As part of our commitment to transparency, you can read summaries of Migrant Help policies below or download the full policies for further information. AIRE Safeguarding Policy This policy explains our commitment to safeguarding within our AIRE Contract. The policy also states our responsibilities regarding the protection of our clients and our staff. AIRE Safeguarding Policy PDF Client Confidentiality Procedure This document explains how we manage client information and sets out our commitment to the confidentiality of personal data. The policy also states our responsibilities regarding the disclosure of such information. Client Confidentiality Procedure PDF Code of Conduct for Third Parties This document sets out the objective to drive improved performance throughout the supply chain, by building trusting and open relationships with our supply base Code of Conduct for Third Parties PDF Complaints Procedure and Annexes This document relates to the process of making a complaint. The policy also explains the procedure of processing a complaint and outlines expectations for the complainant. Complaints Procedure and Annexes PDF Digital Safeguarding Policy This policy outlines our commitment to safeguarding our staff and service users online. It lays out how staff should conduct themselves online and also how to stay safe in the digital world by looking at safety and security measures that are in place organisationally. Digital Safeguarding Policy PDF Gender Pay Report This report details our gender pay data. Gender Pay Report PDF Grant Making Policy This policy details the process for organisations and individuals applying for charitable grants. Grant Making Policy PDF Health Promotion (Clients) Policy This policy provides information and guidance regarding the promotion of health to clients and their dependants. Health Promotion (Clients) Policy PDF Management of Contractors Policy This policy applies to activities for when Migrant Help has overall control and where we employ the Services of a contractor. Management of Contractors Policy PDF Modern Day Slavery Policy Our statement against Modern Day Slavery. The policy also details the steps that we have taken, and are continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain. Modern Day Slavery Policy PDF Modern Day Slavery Statement Our statement which explains our systems and controls we have in place to safeguard against any form of modern slavery. Modern Day Slavery Statement PDF Occupational Health and Safety Policy Statement Our statement which explains our health and safety policy and responsibilities. Occupational Health and Safety Policy Statement PDF Privacy Statement Our statement which sets out how we protect the privacy of and use the data collected from our service users. Privacy Statement PDF Privacy Statement (Staff) Our statement which explains how Migrant Help protects staff's privacy and outlines how data are collected, used and stored. Privacy Statement (Staff) PDF Procurement Policy This policy outlines how Migrant Help achieves value for money through efficient and effective practices in procurement. Procurement Policy PDF Quality Policy This policy sets out the Quality Standards that the Organisation is committed to, Quality Commitments, our responsibilities, and objectives. Quality Policy PDF Right to Erasure Policy This policy outlines how Migrant Help processes 'right to erasure' requests. Right to Erasure Policy PDF Safeguarding Policy and Procedure This document ensures that the safeguarding of adults and children is well understood by all staff and, importantly, is acted on in an appropriate and timely manner to ensure the protection of our clients and our staff. Safeguarding Policy and Procedure PDF Social Media Moderation Guidelines This document outlines parameters for the review and moderation of comments on Migrant Help’s social media platforms, and for banning and blocking users. Social Media Moderation Guidelines PDF Sustainability Policy This policy states our commitment to sustainability and describes how our activities impact on the environment on a local, regional and national level. Sustainability and Environmental Policy PDF Manage Cookie Preferences