As part of our commitment to transparency, you can read summaries of Migrant Help policies below or download the full policies for further information. 

Client Confidentiality Procedure

Explains how we manage client information and sets out our commitment to the confidentiality of personal data. The policy also states our responsibilities regarding the disclosure of such information.


Complaints Procedure

Relates to the process of making a complaint. The policy also explains the procedure of processing a complaint and outlines expectations for the complainant. 


Health Promotion (Clients) Policy

Provides information and guidance regarding the promotion of health to clients and their dependants. 


Modern Day Slavery Policy

Our statement against Modern Day Slavery. The policy also details the steps that we have taken, and are continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.


Privacy Statement

Sets out how we protect the privacy of and use the data collected from our service users. 


Privacy Statement - Staff

Explains how Migrant Help protects staff's privacy and outlines how data are collected, used and stored. 


Procurement Policy

This policy outlines how Migrant Help achieves value for money through efficient and effective practices in procurement. 


Supplier Code of Conduct

Outlines expectations for relationships between ourselves and suppliers. It covers topics such as the treatment of employees and clients, business practices and standards of behaviour. 


Sustainability Policy

This policy states our commitment to sustainability and describes how our activities impact on the environment on a local, regional and national level.