As part of our commitment to transparency, you can read summaries of Migrant Help policies below or download the full policies for further information. 

Client Confidentiality Procedure

Explains how we manage client information and sets out our commitment to the confidentiality of personal data. The policy also states our responsibilities regarding the disclosure of such information.

Client_Confidentiality_Procedure.pdf

Complaints Procedure

Relates to the process of making a complaint. The policy also explains the procedure of processing a complaint and outlines expectations for the complainant. 

Complaints_Procedure.pdf

Health Promotion (Clients) Policy

Provides information and guidance regarding the promotion of health to clients and their dependants. 

Health_Promotion_(Clients)_Policy.pdf

Information Security Policy Statement

This policy statement outlines the Board of Trustees' endorsement and intent for Information Security Management (ISM) within Migrant Help.

IS Policy Statement.pdf

Modern Day Slavery Policy

Our statement against Modern Day Slavery. The policy also details the steps that we have taken, and are continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern_Day_Slavery_Policy.pdf

Occupational Health and Safety Policy Statement

Our statement which explains our health and safety policy and responsibilities.

Occupational_Health_and_Safety_Policy_Statement.pdf 

Privacy Statement

Sets out how we protect the privacy of and use the data collected from our service users. 

Privacy_Statement.pdf

Privacy Statement - Staff

Explains how Migrant Help protects staff's privacy and outlines how data are collected, used and stored. 

Privacy_Statement_-_Staff.pdf

Procurement Policy

This policy outlines how Migrant Help achieves value for money through efficient and effective practices in procurement. 

Procurement_Policy.pdf

Quality Policy

Excellence in the provision of services is a core value of Migrant Help. As an organisation we are
dedicated to providing the best quality services and achieving the highest standard of service user
care.

Right to Erasure Policy

This policy outlines how Migrant Help processes 'right to erasure' requests.

Right_to_Erasure_Policy.pdf

Supplier Code of Conduct

Outlines expectations for relationships between ourselves and suppliers. It covers topics such as the treatment of employees and clients, business practices and standards of behaviour. 

Supplier_Code_of_Conduct.pdf

Sustainability Policy

This policy states our commitment to sustainability and describes how our activities impact on the environment on a local, regional and national level. 

Sustainability_Policy.pdf