As part of our commitment to transparency, you can read summaries of Migrant Help policies below or download the full policies for further information. 

Client Confidentiality Procedure

Explains how we manage client information and sets out our commitment to the confidentiality of personal data. The policy also states our responsibilities regarding the disclosure of such information.

Client Confidentiality Procedure PDF

Complaints Procedure

Relates to the process of making a complaint. The policy also explains the procedure of processing a complaint and outlines expectations for the complainant. 

Complaints Procedure PDF

Health Promotion (Clients) Policy

Provides information and guidance regarding the promotion of health to clients and their dependants. 

Health Promotion (Clients) Policy PDF

Information Security Policy Statement

This policy statement outlines the Board of Trustees' endorsement and intent for Information Security Management (ISM) within Migrant Help.

IS Policy Statement PDF

Modern Day Slavery Policy

Our statement against Modern Day Slavery. The policy also details the steps that we have taken, and are continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern Day Slavery Policy PDF

Occupational Health and Safety Policy Statement

Our statement which explains our health and safety policy and responsibilities.

Occupational Health and Safety Policy Statement PDF

Privacy Statement

Sets out how we protect the privacy of and use the data collected from our service users. 

Privacy Statement PDF

Privacy Statement (Staff)

Explains how Migrant Help protects staff's privacy and outlines how data are collected, used and stored. 

Privacy Statement (Staff) PDF

Procurement Policy

This policy outlines how Migrant Help achieves value for money through efficient and effective practices in procurement. 

Procurement Policy PDF

Quality Policy

Excellence in the provision of services is a core value of Migrant Help. As an organisation we are
dedicated to providing the best quality services and achieving the highest standard of service user

Right to Erasure Policy

This policy outlines how Migrant Help processes 'right to erasure' requests.

Right to Erasure Policy PDF

Safeguarding Policy and Procedure

This document ensures that the safeguarding of adults and children is well understood by all staff and, importantly, is acted on in an appropriate and timely manner to ensure the protection of our clients and our staff.

Safeguarding Policy and Procedure PDF

Social Media Moderation Guidelines

This document outlines parameters for the review and moderation of comments on Migrant Help’s social media platforms, and for banning and blocking users.

Social Media Moderation Guidelines PDF

Supplier Code of Conduct

Outlines expectations for relationships between ourselves and suppliers. It covers topics such as the treatment of employees and clients, business practices and standards of behaviour. 

Supplier Code of Conduct PDF

Sustainability Policy

This policy states our commitment to sustainability and describes how our activities impact on the environment on a local, regional and national level. 

Sustainability Policy PDF