Asylum Services

• Free asylum helpline (open 24/7/365): 0808 8010 503

• You can also contact us via our webchat or via an online enquiry form. 

• Email addresses for various queries can be found here.
  
  

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Human Trafficking and Modern Slavery Support

• South East England: [email protected]  / 01304 203977 (Option 2) (for concerns outside South East England contact The Salvation Army)
  
  
• Scotland: [email protected]  /  0141 8847900 / 0141 2128553 (Out of Hours)
  
  
• Northern Ireland: [email protected]  
  Out of Hours for Urgent Trafficking Queries Only 02892 448449
  

If you or someone you know is a potential victim of exploitation, please email [email protected] for further information. However, if there is immediate danger, please contact the emergency services on 999.

Vulnerable Person Resettlement Scheme

• [email protected] / 01304 203977

Supporter enquiries

If you have a question about getting involved with Migrant Help or supporting our work, please email us.

Press enquiries

If you have a press related enquiry, find details here or email us.

Recruitment enquiries

If you have a question about working with Migrant Help please email our People and Culture team. See our current vacancies.

Feedback 

We are committed to providing high quality services and always look for ways how to be better for our clients.

If you have any feedback about our asylum services, please complete these forms.

If you have any feedback in regards to our modern slavery and trafficking support services, please complete this form. 

For more general comments or suggestions as to how we can improve our services, or would like to tell us about something we did well, please complete this form.

Complaints

If you would like to submit a formal complaint against Migrant Help Asylum Services, your Accommodation Provider, the Payment Provider or the Home Office (relating to Asylum Support) please complete this form via our portal. You can also contact our 24/7/365 helpline via 0808 8010 503 or via webchat. If you are unhappy with the initial response then you can escalate your complaint via Migrant Help Asylum Services for the Home Office to review the initial complaint response. If you are not satisfied with the complaint response from the Home Office then you can escalate your responses via your local MP to the Parliamentary Ombudsman. 

If your complaint is against any other Migrant Help services (non-Asylum Services) please complete this form or download a printable form. You can also read our complaints procedure here.

We will respond to your complaint within five working days. Alternatively, if the issue is complicated, we will write and let you know when you can expect a conclusion. 

Making a complaint will not affect the outcome of your asylum claim or the length of time it will take to make a decision on your claim.

Interpreting and translation enquiries

Clear Voice is the ethical choice for organisations needing professional and reliable interpreting and translation services. Contact us to open an account today.

Head office

If you have a business or service related enquiry, you can email us, call us on 01304 203977.

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Using the form below

If you are contacting us regarding an asylum related issue, please do not use this form but make sure you use one of these email addresses. Otherwise your enquiry may not be answered. Thank you.

If you are a Migrant Hep client, please don’t use the below form to share your personal information, for example your Port Reference, NASS number or date of birth. We want to protect you and your data, so, if you are seeking asylum, please only share these details with us via the helpline on 0808 8010 503, via the webchat or via an 'Raise an issue' enquiry form.