By using the Migrant Help website and services you are agreeing to be bound by the terms and conditions set herein.

Limitation of liability

You, that is, the customer agree that:

  1. a) Whilst attempting to always deliver the very best service possible to our customers and community, we make no assurances as to availability or completeness of any services not directly under the control of ourselves. This will include but is not restricted to any consequences caused by restrictions on travel resulting from bad weather or industrial action or any other third party action.
  2. b) We are not liable for any damages or injury resulting from your access or lack of access to any material on our website. You also acknowledge that by using this website you assume full responsibility for all risks that may arise as a result of using our site, including responsibility for costs associated with equipment used to view our site and any necessary servicing or repairs of said equipment.
  3. c) The website may not be copied either in full or in part, or the contents be retained or re-utilised without express prior written permission from us. Any such copying, either in full or in part, extraction or re-utilising of our material without prior written permission is prohibited.

Acceptable Use

You must not use our website in any way that causes harm, is illegal or fraudulent.

You must ensure data you share with us is accurate.

Contractual Information

No contract exists between you and us for the sale of any product or service until we send you an e-mail confirming that the product or service has been confirmed. The contract is complete at the point we send you the confirmation email regardless of whether or not you receive the email. For the purposes of law this contract will be deemed to have taken place in England and be within the jurisdiction of the English Courts.

Third Party Information

Our website may include content provided by third parties. For such content we are displaying and distributing such information and we are not the author of it. We do not hold editorial control over such information and cannot be held liable for any disappointment, injuries or damages occurring as the result of reliance on such information. Services, opinions or advice given out by third parties are not the express views of ourselves and there are no warranties as to the availability, accuracy or completeness of such information.

Behaviour in Forums

We may moderate contributions to all forums and published customer submitted material where it is considered that the material may be deemed offensive or insulting or were the nature of the content is considered inappropriate or damaging.


Our website uses cookies and by using our website and thereby agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our policies.


We may revise these terms and conditions from time to time. Terms and conditions apply from the date of publication on the website.

Entire Agreement

These terms and conditions constitute the entire agreement between you and us relating to your use of our website.  These terms and conditions shall supersede all previous agreements in relation to your use of the website.

Statutory Information


Registered Address:
Migrant Helpline Limited (trading as Migrant Help), Charlton House,
Dour Street, Dover, Kent, CT16 1AT  

Registered Charity (England and Wales): 1088631. Registered Charity (Scotland): SC041022. Company No (England and Wales): 4172880.