Impact Report 2024/25

We are pleased to share our Impact Report for the year 2024-25.

Looking ahead, as we see the divisions within our society grow, conflicts across the world continuing and the climate crisis worsening, we are determined to focus on hope, humanity and empathy, values that we know are shared by most people in the UK.

We will continue to work hard to champion the voices of people affected by displacement and exploitation as they seek to rebuild their stolen lives.

Read the report below |  Download the report here

 

Accounts 2024/25

This has been another year of high demand on Migrant Help’s services, and we supported over 120,000 people through our asylum services and assisted more than 3,000 survivors of modern slavery.

The riots that erupted during the summer 2024 were a stark reminder of the divisions that exist within our society fuelled by misinformation and hateful rhetoric. Our main focus remained on keeping our clients and colleagues safe and while we were shocked by the acts of hate and racism, we were also heartened by the displays of solidarity and community support.

We were very proud of our CEO, Caroline O’Connor, who won the ‘Charity Chief Executive of the Year’ at the 2024 Third Sector Awards in September.

Read the report here.

 Impact Report 2023/24

We marked 60 years of supporting people affected by displacement and exploitation in 2023. During the year, we assisted more people seeking asylum and survivors of modern slavery than ever before.

We raised awareness of the challenged faced by our clients as they recover from past trauma and rebuild their stolen lives.

We continue to hope for a time when people’s care for one another, and for our planet, means an end to borders and an end to displacement. Until then we remain here, ready to help.

Read the report below. 

 

Accounts 2023/24

Migrant Help celebrated its 60^th anniversary last year, a significant milestone of six decades of dedication, knowledge and experience in supporting some of the most vulnerable people in our society. We marked the anniversary by a number of campaigns and events aimed at raising awareness of the challenges faced by our clients and the work Migrant Help does in helping to rebuild their stolen lives.

In the year ending March 2024, Migrant Help staff supported over 115,000 people seeking asylum, 3,213 survivors of modern slavery, and more than 14,000 EU citizens.

Migrant Help's Lived Experience Advisory Panels continued to thrive, with 155 participants involved in co-produced activities and 126 internal improvements achieved through co­production. In March, we had the privilege of welcoming Loretta Okeke, an inspiring survivor of modern slavery and a member of one of our Panels, onto our Board of Trustees.

Our award-winning social enterprise subsidiary Clear Voice achieved remarkable 31% rise in revenue and delivered 16.3 million minutes of telephone interpreting. Their innovative 'lnPower Project' trained and supported 96 refugees in obtaining qualifications.

Read the report here. 

Impact Report 2022/23

We are pleased to share our Impact Report for the year 2022-23. This report aims to show more than just statistics. Highlighting the human stories behind the numbers, and the headlines, it demonstrates the work that we do every day to support our clients, helping displaced people to rebuild their stolen lives here in the UK.

Read the report below. 

 

Accounts 2022/23

2022/23 was another extremely busy year for Migrant Help that saw higher demand on our services than ever before. Across all our services, we have supported more than 103,000 clients - people seeking asylum, refugees and survivors of modern slavery - 16% more than the previous year. Our asylum helpline answered nearly 750,000 calls in more than 100 languages. In response to the unprecedented demand, our staff numbers have grown by 26% compared to the previous year. 

We supported projects that address identified gaps in services, such the Youth Welfare Officer pilots in Birmingham and London, a Community Hub in Bournemouth, Age Dispute Adviser, and involving our clients through the Lived Experience Advisory Panels (LEAPs) to embed co-production across all our work.

Our social enterprise, Clear Voice, saw a 40% overall increase in telephone interpreting with over 13 million minutes delivered this year, and their ‘InPower Project’ trained and supported 44 refugees to gain qualifications.

Read the report here. 

 

Impact Report 2021/22

This report seeks to showcase the stories that lie behind the numbers. We hope to share the real-life outcomes behind the outputs in our work: supporting and empowering our clients, working collaboratively with the sector to actively support a more compassionate public narrative about our clients and to truly implement a lived experience focus in the delivery of our services.

Read the report below. 

 

Accounts 2021/22

2021/22 has been a year of unprecedented challenge for all charities working within the sector. As one of the leading charities for people seeking asylum in the UK, Migrant Help has been at the forefront of providing immediate and targeted support to refugees and their families, through every stage of their asylum journey. During the year, Migrant Help staff supported over 81,000 people seeking asylum, 1900 survivors of modern slavery and more than 5,000 vulnerable EU citizens, an increase of 39% over last year. We increased the depth and scope of our activities including the Hong Kong welcome programme. We introduced co-production in our resettlement services, bringing together clients (experts by lived experience) and staff (experts by work experience), to help develop and design our services. The staff and trustees of Migrant Help and Clear Voice remain committed to our core objectives and ensure that the wellbeing and needs of our clients remain at the heart of all that we do.

Read the report here. 

 

Impact Report 2020/21

Our proudest achievement during this period was our ability to continue working and supporting our vulnerable clients throughout the pandemic. 

In this report, you will read about our work in 2020/2021 and the lives that have been changed thanks to the determination of Migrant Help's clients, our teams and partners.

Read the report below. 

 

Accounts 2020/21

The challenges of 2020 were greater and more far-reaching than we could ever have anticipated. Migrant Help had to adapt quickly, manage increased volumes, support our staff through changing times, and protect the wellbeing of our clients. Our focus shifted to maintaining operational delivery during the Covid pandemic. 

Read the report here. 

 

Impact Report 2019/20

In January 2019, we were thrilled to be awarded the AIRE (Advice, Issue Reporting and Eligibility)contract by the Home Office. This new contract allows us to take a more holistic approach to assist asylum seekers. We hit the ground running with an intense period of transition and preparation. During that time, we focused on: developing existing partnerships with accommodation providers as well as establishing new ones, preparing our technology and IT systems and recruiting and training brilliant new team members.

Read the report below. 

 

Accounts 2019/20

2019/20 was an extraordinary year in Migrant Help’s history. We have grown significantly in size as a result of new and expanded services coupled with higher demand for our existing provision. We have developed a new organisational strategy for 2020-23. And towards the end of the year we had to react and adjust our services in response to the global Covid-19 pandemic.

Read the report here. 

 

Impact Report 2018/19

Migrant Help entered a year of great change in 2018-19. We were coming to the end of a number of contracts and had to balance delivery of our ongoing work with a need to develop new proposals to secure our future. We continued to support our clients and built a number of successful partnerships to help us provide the best services possible.

Read the report here. 

 

Accounts 2018/19

During the year of 2018/19, we successfully extended the contract to support victims of modern slavery in Northern Ireland and have been awarded a grant to assist vulnerable people in engaging with the EU Settlement Scheme. We have been successful in gaining a key asylum support contract (Advice, Issue Reporting and Eligibility - AIRE) with the Home Office. 

Read the report here. 

 

Impact Report 2017/18

It has been a good year that delivered a safe and stable position from which to grow. We have high hopes for our longterm strategy, with greater financial and operational certainty offered through large Government
contracts relating to asylum and modern slavery. 

Read the report here. 

 

Accounts 2017/18

In 2017/18, we continued supporting asylum seekers, survivors of modern slavery and human trafficking and newly arrived refugees. Our charity benefits from a diverse workforce who use their knowledge and, often personal, experience to assist some of the most vulnerable people in our society. 

In this year, we have also launched a new website alongside our social media accounts, making Migrant Help more accessible to our clients and partners. 

Read the report here. 

 

Accounts 2016/17

As in the previous year, we have been working in a turbulent environment for our clients with migration high on the political agenda and in media coverage. Our services supported nearly 27,000 clients in 2016/17 and we are proud of the difference we make in the lives of asylum seekers, refugees and victims of slavery. 

Read the report here.