Client Guides

Here we have a selection of Client Guides to help you navigate the Self Service Portal:

Latest

The Refugee World Cup

At the Beyond Borders World Cup, hosted by Pitch 2 Progress (P2P) with support from Migrant Help, Owl Housing and local partners, people came together for a day of football, friendship and community.
Working for a charity
Who has responsibility for volunteering
How is volunteering different to paid work

Asylum support rate

Asylum support is provided while an asylum claim is being considered or after a claim for asylum has been refused.
Sexual health support

Sexual health requires a positive and respectful approach to sexuality and sexual relationships, as well as the possibility of having pleasurable and safe sexual experiences.
Hate crime

Crimes committed against someone because of their disability, transgender-identity, race, religion or belief, or sexual orientation are known as hate crimes.
Violence against women and girls

We have listed some specialised services that support those affected by violence.
Additional support

If you cannot access our helpline, you can still access our support through webchat or raise an issue on our website.
Sexual assault and sexual abuse Information

Everyone has the right to live free of abuse. Sexual assault and sexual abuse are crimes. You have a legal right to report any incident. This will not affect your asylum claim.
AIRE Contract

Migrant Help is the point of contact for independent advice and guidance, eligibility advice and assistance in making applications for people seeking asylum in the UK.
FAQs

Here we cover a number of frequently asked questions about accommodation, application registration cards, Aspen cards, healthcare & HC2, legal advice, negative and positive asylum decisions.
Asylum Video Briefings

Guidance around accessing legal services and healthcare for asylum seekers. Available in English, Tigrinya, Kurdish Sorani, Farsi and Arabic.
Explainer videos

We have created a series of video resources for the people we support to help understand the asylum process and give useful information to assist with adapting to life in the UK.

Crisis fund

You can prevent further suffering of people who have already faced the unimaginable by enabling us to respond quickly when crisis hits. To find out more click here. Read more

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Client Guides

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