Q: What do I need to do when my baby is born if I am receiving asylum support?

There are 2 key things that it is important that you do: Add your baby to your asylum support claim for additional weekly payment. Doing this will make sure that you receive a weekly allowance for both you and your baby. Contact Migrant Help who can assist you and help you understand what supporting documents are required when submitting your request. If you do this within 2 weeks of birth, support payments for your baby will be backdated to the date of birth. You will need to provide the long birth certificate within 7 weeks of birth if this is not provided when your baby is initially added to your support claim. Add your baby to your asylum claim . For your baby to be included on your asylum claim, you will need to request that they are added as a dependent. Once a request has been made, you will be given an appointment to attend a Home Office location so that your baby can be added to your asylum claim. To make a request, you will need to contact the Home Office , stating that you want to add a new dependant to your asylum claim. Your request must also include the full name, date of birth, and nationality of the person you want to be included as a dependant on your asylum claim. You must also provide any supporting evidence that you have, for example, a scanned copy of a full UK birth certificate if your child was born in the UK. The Home Office can be contacted in one of the following ways: By emails : asylumcustomercommunicationshub@homeoffice.gov.uk By post: UKVI PO Box 7782 Village Way Bilston WV1 9QB

Q: When can I receive the one-off maternity grant?

You can apply for a one-off £300 maternity grant if your baby is due in 11 weeks or less (i.e., you are at least 29 weeks pregnant), or if your baby is under 6 months old.

Question 1

How do I pay for a birth certificate?

Accepted Answer

Registering births is the responsibility of the General Registry Office, and they are responsible for the fees and payments.

Registration of a birth is a legal requirement, and as such, the initial registration is provided free of charge. There is a fee for a birth certificate.

The Home Office provides maternity grants to asylum seekers which include covering the cost of a birth certificate.

Question 2

How do I officially register my child’s birth and obtain a birth certificate?

Accepted Answer

England	Wales	Northern Ireland	Scotland
A baby must be registered within 42 days of the child being born.	A baby must be registered within 42 days of the child being born.	A baby must be registered within 42 days of the child being born.	A baby must be registered within 21 days of the child being born.
A baby can be registered at the local register office for the area where the baby was born or at the hospital before the mother leaves. The hospital will tell you if you can register the birth there.	A baby can be registered at the local register office for the area where the baby was born or at the hospital before the mother leaves. The hospital will tell you if you can register	A baby can be registered in any District Registration office in Northern Ireland.	A baby can be registered at any Registration office in Scotland. You can get details of registrars from your local council.

Question 3

What do I need to do when my baby is born if I am receiving asylum support?

Accepted Answer

There are 2 key things that it is important that you do:

Add your baby to your asylum support claim for additional weekly payment. Doing this will make sure that you receive a weekly allowance for both you and your baby.

Contact Migrant Help who can assist you and help you understand what supporting documents are required when submitting your request.

If you do this within 2 weeks of birth, support payments for your baby will be backdated to the date of birth.

You will need to provide the long birth certificate within 7 weeks of birth if this is not provided when your baby is initially added to your support claim.
Add your baby to your asylum claim. For your baby to be included on your asylum claim, you will need to request that they are added as a dependent.

Once a request has been made, you will be given an appointment to attend a Home Office location so that your baby can be added to your asylum claim.

To make a request, you will need to contact the Home Office, stating that you want to add a new dependant to your asylum claim.

Your request must also include the full name, date of birth, and nationality of the person you want to be included as a dependant on your asylum claim.

You must also provide any supporting evidence that you have, for example, a scanned copy of a full UK birth certificate if your child was born in the UK.

The Home Office can be contacted in one of the following ways:
By emails: asylumcustomercommunicationshub@homeoffice.gov.uk

By post:
UKVI PO Box 7782
Village Way
Bilston
WV1 9QB

Question 4

Will the Home Office pay for transport to attend appointments?

Accepted Answer

You must let your accommodation provider know at the earliest opportunity if you need help with transport costs to attend medical appointments and registrations of births.

For journeys more than 3 miles, there is a pre-travel approval process for funded public transport. Should approval be given, you will either be issued with a public transport ticket or funds for public transport will be added to their ASPEN Card.

Accommodation providers are required to give you support through provision of bus & train routes/timetables to support you in making that journey.

There is also provision for journeys of less than three miles to be publicly funded in exceptional circumstances and these, along with any use of taxis, will be considered on a case-by-case basis.

Question 5

Will the Home Office move me from my accommodation whilst I am pregnant?

Accepted Answer

Wherever possible, pregnant women should only be moved once, whilst they are pregnant, unless they specifically request relocation or have specific accommodation needs.

Relocation in the late stages of pregnancy should only be undertaken either at the request of the applicant or her treating medical practitioners. If such a request is made, it must be made in writing.

Late stages of pregnancy will be defined as normally running from six weeks before the Estimated Date of Delivery (EDD), i.e., at least 34 weeks pregnant, and until a clinician has signed off on the postnatal checks. The latter will usually be around six weeks after birth unless there have been complications.

If there is a plan to move you during your late stages of pregnancy, then contact your accommodation provider and Migrant Help.

Question 6

How do I receive my extra payments and grant once approved?

Accepted Answer

Your allowance will be transferred onto an ASPEN card each week. An ASPEN card is like a debit card. You&rsquo;ll be able to use the card in most shops and to get cash from a cash machine unless you are on section 4 support, where you will not be allowed to withdraw cash.

Question 7

How can I apply for additional asylum support payment or maternity grant

Accepted Answer

Migrant Help can assist you to apply.

You apply for the maternity grant in the same way whether you’re still an asylum seeker or you’ve been refused asylum, provided you are in receipt of asylum support.

You can apply for the maternity grant at the same time you apply for additional weekly asylum support payments, but you need to apply for them separately.

Before birth: You’ll need to provide written confirmation of your pregnancy from a health official e.g., MATB1 form or a letter from a treating clinician, such as a Community Midwife or GP, which shows Expected Due Date (EDD) and details about the health professional.

You can get a MATB1 certificate from your midwife or doctor providing your antenatal care, when you are 20 weeks pregnant. Before this date, ask the midwife or doctor to write a letter to confirm your pregnancy.

After birth: You’ll need to provide the baby’s birth certificate.

Migrant Help can help you check and submit your application. If you're not yet eligible, they will explain when you will be and invite you to contact them again.

Question 8

When can I receive the one-off maternity grant?

Accepted Answer

You can apply for a one-off &pound;300 maternity grant if your baby is due in 11 weeks or less (i.e., you are at least 29 weeks pregnant), or if your baby is under 6 months old.

Question 9

Am I entitled to claim additional asylum support payments for being pregnant?

Accepted Answer

Yes. Provided you are receiving asylum support, you can apply for extra money each week and a one-off maternity grant. You’ll get extra money to buy healthy food if you’re pregnant or a mother of a child aged 3 or under (up until they turn 4). The amount you get will depend on your situation.

Your situation	Extra payment per week
Pregnant mother	£5.25
Baby under 1 year old	£9.50
Child aged 3 or under (up until they turn 4)	£5.25

You can also apply for a £300 maternity grant to help buy things for your baby.

Question 10

When should I tell the Home Office that I am pregnant and what evidence of pregnancy does the Home Office require?

Accepted Answer

You should tell the Home Office that you are pregnant as soon as you have received confirmation of pregnancy. The Home Office requires original, written confirmation of pregnancy from a health official, e.g. a MATB1 form or a letter from a treating clinician, such as a Community Midwife or GP, which shows Expected Due Date (EDD) and details about the health professional. You can get a MATB1 certificate from your midwife or doctor providing your antenatal care, when you are 20 weeks pregnant. Before this date, ask the midwife or doctor to write a letter to confirm your pregnancy.

Question 11

GP registration transfer cards

Accepted Answer

The cards aim to improve continuity of care and avoid duplication by supporting newly arrived individuals to re-register (or register if a first registration) as soon as possible after they move. They can be downloaded in the language of your choice here: england.nhs.uk/publication/gp-registration-transfer-cards

Question 12

Pregnancy care transfer cards

Accepted Answer

These transfer cards aim to improve safety by supporting pregnant women and pregnant people to access maternity care as soon as possible after they mov. They can be downloaded in the language of your choice here: southeastclinicalnetworks.nhs.uk/pregnancy-care-transfer-cards

Question 13

Can I do this remotely?

Accepted Answer

Many solicitors in the network offer phone or online appointments, as well as face-to-face meetings, giving you flexibility to choose what works best for you.

Question 14

Do I have to leave a gift to Migrant Help?

Accepted Answer

There’s absolutely no obligation. But many supporters choose to include a gift, helping refugee families find safety and rebuild their lives.

Question 15

Who pays for it?

Accepted Answer

Migrant Help covers the cost directly with the solicitor — so your simple Will is free to you.

Question 16

What’s included?

Accepted Answer

The service covers simple Wills. If you need a more complex Will, your solicitor will explain any costs before proceeding.

Question 17

Am I eligible?

Accepted Answer

Free Wills Month (March & October): open to people aged 55 and over.
Migrant Help’s year-round Free Wills Service: available to anyone aged 18+ living in England, Scotland, Wales or Northern Ireland.

Question 18

How does it work?

Accepted Answer

Request your Free Will Pack.
You’ll be sent a pack with a list of local participating solicitors and a voucher (declaration form).
Choose a solicitor from the list and book your appointment — in person, by phone, or online.
Take your voucher to the appointment. The solicitor will draft your simple Will for free.

Question 19

When should I tell you I’m leaving a gift in my Will?

Accepted Answer

You don’t have to tell us — it’s completely your choice. But if you’d like to, it gives us the chance to thank you and keep you updated. Circumstances can always change, and that’s fine.

legacy@migranthelpuk.org

Question 20

Could leaving a gift reduce Inheritance Tax?

Accepted Answer

Yes. Gifts to UK-registered charities are exempt from Inheritance Tax. If you leave at least 10% of your estate to charity, the tax rate may be reduced from 40% to 36%.

Question 21

I already have a Will — can I still include Migrant Help?

Accepted Answer

Yes. You can update your Will with a simple amendment (called a “codicil”), or you can create a new Will using our Free Will Pack.

Question 22

Can I support more than one charity?

Accepted Answer

Yes. You can include more than one charity in your Will, either by splitting percentages or by naming specific amounts.

Question 23

Can I support my family and leave a gift?

Accepted Answer

Absolutely. Supporting your loved ones always comes first. After ensuring they’re provided for, even 1% of your estate left to Migrant Help can transform lives.

Question 24

Are there different types of gifts I can leave?

Accepted Answer

Yes:

Residuary gift: A share of what’s left after loved ones are provided for (often the most flexible).
Pecuniary gift: A specific sum of money.
Specific gift: A particular item, such as property, shares, or personal belongings.

Question 25

Do I need to use a solicitor?

Accepted Answer

Yes — it’s wise to use a professional so your Will is valid. Our Free Will Pack connects you directly with a qualified solicitor through the National Free Wills Network. You can have an in-person appointment or a video call — all at no cost.
If you’d prefer to find your own solicitor, you can search through the Law Society.

Get your Free Will Pack

Question 26

When is a good time to make my Will?

Accepted Answer

The sooner, the better. Having a Will gives you peace of mind that you’ve provided for your loved ones — and, if you choose, for a cause you care about.

Question 27

Room sharing

Accepted Answer

Your accommodation is managed by an accommodation provider who will be your first point of contact when you arrive. You will have the opportunity to raise any concerns during the induction process at your accommodation.

See below for further details:

Question 28

Other services

Accepted Answer

You can download an app called RefAid.

RefAid is a mobile app, that shows you nearby services, with a very simple interface. You can search for support with ESOL, housing, social engagement, food banks and employment support in your area.

Northern Ireland - LawCentreNI Refugee Transition Guide

Northern Ireland – Housing Executive

Wales – Welsh Refugee Council

For support with Accessing your eVisa / Obtaining a share code more information can be found here: https://www.migranthelpuk.org/pages/faqs/category/evisa-newly-granted-refugees

Question 29

What documents do I need for my Universal Credit application or housing appointments?

Accepted Answer

The CAB Help to Claim service can provide guidance on documents required as part of their service.

England - 0800 144 8444
Wales - 0800 241 220
Scotland - 0800 023 2581
Not available in Northern Ireland

Question 30

Job Centre Plus Work Coach

Accepted Answer

If you are receiving Universal Credit and are job ready you will be provided with the details of a Job Centre Plus Work Coach. The Work Coach will support with job searching, connect you with potential employers, find you training programmes, support with your CV and help with interview techniques.

Question 31

Will the Home Office extend my support?

Accepted Answer

In limited circumstances, support may be reinstated or extended following a discontinuation. If you believe there is a reason for your support to be reinstated or extended, please contact Migrant Help who will submit your request to the Home Office. The Home Office should respond to your request within 5 working days where all relevant information has been provided.

Common scenarios where an extension or reinstatement may be required include:

where a decision or discontinuation of support has not been served in line with policy
specific safeguarding or health reasons that are reviewed by the safeguarding team or medical expert and determined that support should not be discontinued
court orders and appeals
where someone has been granted leave and issued an eVisa, but there is an error on the eVisa which means the individual is unable to use it (Please note: The home office will automatically consider extending support when looking into the eVisa issue.)

The Home Office will consider each request for a reinstatement or extension of support on a case-by-case basis.

eVisas

If you identify an error on your eVisa you must report these to the Home Office immediately, or within 10 days where not possible, using the Report an Error service on GOV.UK. The Home Office will then consider whether support should be reinstated or extended. You do not need to contact Migrant Help to make this request.

For more information about reinstatements and extensions of support, see the Ceasing Asylum Support guidance on GOV.UK: https://www.gov.uk/government/publications/ceasing-asylum-support-instruction

Question 32

How do I get a National Insurance number?

Accepted Answer

If you have an eVisa, you may have a National Insurance number already. It will be linked to your account or on the email you have received.
If you don’t have a National Insurance number yet or don’t remember it, you can still apply for Universal Credit.

You can also call the National Insurance number application line on 0800 141 2079 (England, Scotland and Wales) or 0800 587 0024 (Northern Ireland). Ask whether they issued you with a National Insurance number. If they haven’t, you can ask what you need to do to apply for one.

Question 33

How do I secure housing?

Accepted Answer

If you require support with housing, you will need to approach the local housing options and/or homelessness team at the local council as soon as possible.

The local council housing options team may not be able to provide you with housing. Please ensure you update them when you receive your ‘Notice to Quit’ letter that shows your eviction. Private rented accommodation is an alternative to local council accommodation.

Find your local council

Local housing allowance rates

Your Local Housing Allowance (LHA) rate is the maximum amount of housing benefit you can get, based on factors like your local area and your household size, when renting from a private landlord. To find out more about your LHA rate by postcode or Local Authority, filter by city and bedroom requirements on the links below:

More information on Local Housing Allowance can be found at Local Housing Allowance - GOV.UK (www.gov.uk)

Private accommodation/landlords (filter by city and bedroom requirements)

If you secure private accommodation you may be able eligible for a discretionary housing payment from the council, to support with rental deposits and your first months rent. Please find more information below, entering your postcode where required for the correct amount:

You can apply for a refugee integration loan to pay for:

A rent deposit or rent
Household items
Education and training for work

If you are claiming a Department for Work and Pensions (DWP) benefit you may be eligible for support towards your housing costs. Once you are liable to pay your rent, please ensure you declare this to Universal Credit.

Refugee Integration Loan

Ensure you sign it then scan or photograph the completed form, along with supporting documents, and email them to the Home Office.

Make sure you provide your National Insurance number. You should also provide:

Your eVisa (share code)

A bank statement, or letter confirming your bank details

Question 34

Do I need a bank account?

Accepted Answer

You will need a bank account to receive Universal Credit. Your eVisa (share code) and proof of address will be required to open an account.

Please see the following online banks:

Monzo
Monese
Starling Bank
Revolut
Chase Bank UK

Alternatively, you can apply for a bank account on the high street, at places such as Lloyds Bank and Nationwide Building Society.

Question 35

How can I apply for Universal Credit?

Accepted Answer

You can apply for Universal Credit if you are under the UK state pension age, not in full time employment, and need help with living costs. The current state pension age is 66, but please note that this will increase from 2026 onwards. You are able to apply for Universal Credit as soon as you receive your positive decision. You will have to prove your identity once you have applied. You can prove your status with your eVisa.

You can apply for Universal Credit in the following ways:

Citizens Advice | Help to Claim service

This can help with the early stages of your Universal Credit application, including making the application, interview guidance and advice on problems with payments.

• England - 0800 144 8444

• Wales - 0800 241 220

• Scotland - 0800 023 2581

• Not available in Northern Ireland

Universal Credit Helpline (you can ask for an interpreter)

• England, Wales, and Scotland - 0800 328 5644

• Northern Ireland - 0800 012 1331

Universal Credit online

You can also apply online, you’ll need: your bank, building society or credit union account details, an email address and access to a phone. If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service.

Universal Credit takes five weeks to be paid. Please ask about the advance payment at your first interview if you need to receive payments sooner; or if you have already had your first interview you can phone the Universal Credit Service Centre Helpline to ask for this.

Question 36

When will I receive my eVisa?

Accepted Answer

You will receive your eVisa within 14 working days of being granted leave to remain in the UK.

Please see more information on eVisa including reporting errors and accessing share codes here: https://www.migranthelpuk.org/pages/faqs/category/evisa-newly-granted-refugees

Question 37

I have been unable to resolve an issue with my eVisa

Accepted Answer

If you have reported the issue and are still unable to resolve your issue. You can raise a complaint via https://www.gov.uk/complain-uk-visas-immigration

Question 38

How do I keep my personal details updated?

Accepted Answer

Update your UK Visas and Immigration account details: Update your UKVI account details - GOV.UK (www.gov.uk)

To sign in and update your UK Visas and Immigration (UKVI) account, you’ll need:

Your identity document - your passport, national identity card, or biometric residence card or permit
Access to your phone or email address - you’ll get a security code to confirm your identity

To sign in, use the identity document and contact details you gave when you applied, unless you have already used this service to update them.

If you’re updating your name, date of birth or nationality, you’ll also need an identity document that proves the change is needed.

Question 39

I have lost access to my account. What do I need to do?

Accepted Answer

To recover your account you will need to visit - Recover your UK Visas and Immigration (UKVI) account - Recover account - GOV.UK (homeoffice.gov.uk)

You will need the below information:

Details of the identity document you use to sign in to your UKVI account (your passport, national identity card, or biometric residence card or permit)
Your date of birth

You can also call the UKVI on 0300 790 6268.

You will need access to your phone number and email address - security codes will be sent to them to verify
The identity document number associated with the account or your unique application number (UAN) - this is useful but not essential

Question 40

How do I get a share code ?

Accepted Answer

To receive a share code you will need to visit https://www.gov.uk/view-prove-immigration-status

Question 41

How do I prove my immigration status?

Accepted Answer

To obtain a share code, you will be required to visit the GOV.UK website - View and prove your immigration status: get a share code - GOV.UK (www.gov.uk)

You will need:

Details of the identity document you use to sign into your UKVI account (your passport, national identity card, or biometric residence card or permit)
Your date of birth
Access to the mobile number or email address you use to sign in to your UKVI account - you’ll be sent a code for signing in.

Question 42

I am vulnerable and need support to create my eVisa

Accepted Answer

If you have any additional vulnerabilities:

are elderly
are isolated
are disabled
are a child in care
have significant language or literacy problems
have mental health issues
do not have a permanent address
are in an abusive or controlling relationship, or are experiencing domestic violence
are the victim of human trafficking

You can contact the below organisations who will be able to give you practical support creating your account. A full list of organisations funded to support vulnerable people in accessing and using their eVisa can be seen here: List of organisations - GOV.UK (www.gov.uk)

Locality	Organisation	Phone	Email
England	Migrant Help	07483 170100	evisa@migranthelpuk.org
Scotland	Citizens Advice Scotland	0800 028 1456	info@cas.org.uk
Northern Ireland	Advice NI	0800 915 4604	advice@adviceni.net
Wales	Welsh Refugee Council	0808 196 7273	infor@wrc.Wales

Question 43

I have a question relating to my eVisa application

Accepted Answer

You can speak to the Home Office via webchat: https://ukimmigration-support-webchat.homeoffice.gov.uk/evisa

Question 44

What is the ‘UK Immigration: ID Check’ app?

Accepted Answer

This is for confirming your identity. You will need to create your eVisa account and start your application before using this app. See What do I need to create an account? above.

More information on using the app can be obtained via:

https://www.gov.uk/guidance/using-the-uk-immigration-id-check-app

Question 45

What do I need to create an account?

Accepted Answer

You can create your e-Visa account via Get access to your eVisa: Overview - GOV.UK (www.gov.uk)

You need the following:

Access to a smart phone
Your mobile phone number (it will be used to generate share codes later when proving your immigration status)
Your email address (this will be used to generate share codes later when proving your immigration status)
Your BRP card or a valid passport with your BRP number or visa application number

You will also need to download the ‘UK Immigration: ID Check’ app.

A video tutorial is available on How to create a UK Visas and Immigration (UKVI) account and get access to your eVisa - YouTube

Question 46

When will get my eVisa?

Accepted Answer

Those who have an existing BRP / valid passport need to register for an eVisa. You will need to create a UKVI account and then confirm your identity using the ‘UK Immigration: ID Check’ app.

More information can be found via: https://www.gov.uk/get-access-evisa

Question 47

Can I still use my existing BRP card?

Accepted Answer

You can continue to use your physical immigration document until it expires. You can create an eVisa account with your BRP / valid passport.

Question 48

Why do I need an eVisa?

Accepted Answer

The UK Visas and Immigration (UKVI) are replacing physical documents with online records.

Question 49

What is an eVisa?

Accepted Answer

An eVisa is an online record of your immigration status and will confirm your conditions of leave in the UK.

More information on what an eVisa is can be found via What is an eVisa? - YouTube

Question 50

Why does my BRP card expire on 31 December 2024?

Accepted Answer

The Home Office are replacing physical documents with eVisas. Your decision paperwork will confirm the date that your leave is due to expire. You will need to register for an eVisa to prove your immigration status.

Question 51

I have been unable to resolve an issue with my eVisa

Accepted Answer

If you have reported the issue and are still unable to resolve your issue, you can raise a complaint via https://www.gov.uk/complain-uk-visas-immigration.

Question 52

I am vulnerable and need support to create my eVisa?

Accepted Answer

If you have any additional vulnerabilities:

are elderly
are isolated
are disabled
are a child in care
have significant language or literacy problems
have mental health issues
do not have a permanent address
are in an abusive or controlling relationship, or are experiencing domestic violence
are the victim of human trafficking

You can contact the below organisations who will be able to give you practical support with accessing your account, updating information and generating a share code. A full list of organisations funded to support vulnerable people in accessing and using their eVisa can be seen here: List of organisations - GOV.UK (www.gov.uk)

Organisations with national coverage for each UK nation are listed below:

Locality	Organisation	Phone	Email
England	Migrant Help	07483 170100	evisa@migranthelpuk.org
Scotland	Citizens Advice Scotland	0800 028 1456	info@cas.org.uk
Northern Ireland	Advice NI	0800 915 4604	advice@adviceni.net
Wales	Welsh Refugee Council	0808 196 7273	infor@wrc.Wales

Question 53

I have a question relating to my eVisa application

Accepted Answer

You can speak to the Home Office via webchat – e- Visa Webchat (homeoffice.gov.uk)

Question 54

I have lost access to my account. What do I need to do?

Accepted Answer

To recover your account you will need to visit Recover your UK Visas and Immigration (UKVI) account - Recover account - GOV.UK (homeoffice.gov.uk)

You will need the below information:

Details of the identity document you use to sign in to your UKVI account (your passport, national identity card, or biometric residence card or permit/UKVI customer number)
Your date of birth

You can also call the UKVI on 0300 790 6268.

You will need access to your phone number and email address - security codes will be sent there to verify
The identity document number associated with the account or your unique application number (UAN) - this is useful but not essential

Question 55

My eVisa is incorrect

Accepted Answer

If you have logged into your account and found errors on your eVisa, you need to report these straight away, otherwise your support maybe discontinued prior to the details being updated.

Errors may include any of the following:

Name
Place of birth
Date of birth
Gender
Nationality
Photograph

If the Home Office created your UKVI account for you and the email address or phone number used for sign in is wrong, you can use this service to change them.

These need to be reported via: (link) www.report-error-evisa.homeoffice.gov.uk

You must continue to liaise with the local authority and the DWP to ensure that you are ready to move from asylum support at the end of your 28-day period.

Once the errors have been reported, if all information is supplied, you should receive a response within five working days regarding the errors you have reported and next steps. If you are in receipt of asylum support, then support may be automatically reinstated. You will receive written confirmation if your support has been extended. If this is not received, you will be expected to leave.

If a response is not received within five working days, you can make a complaint via: https://www.gov.uk/complain-uk-visas-immigration

Question 56

I cannot access my account to receive a share code

Accepted Answer

The DWP and the local authority will be able to access information directly regarding your immigration status. You need to ensure that you are contacting them and applying for the relevant benefits or seeking housing advice.

If you are unable to access your account, you can call the UKVI Resolution Centre on 0300 790 6268 who can help you generate a share code. You will need your UKVI customer reference number.

Your asylum support will not be extended, and you will be expected to leave after the 28-day move on period.

Question 57

When will my asylum support end?

Accepted Answer

Your asylum support will stop 28 days after your discontinuation letter is received. It is classed as received two days after it has been issued by the Home Office. This will be a minimum of 56 days since you were notified of the decision on your asylum application. Your accommodation provider will give you a minimum of seven days’ notice to leave your accommodation, in a Notice to Quit letter. This will confirm the date your accommodation will end. It is important that you start making plans as soon as you receive your asylum decision so that you are ready to move on.

Question 58

My email and phone number have changed, and I cannot gain access to my account

Accepted Answer

If you can no longer access your account due to not having access to the telephone number or email, you will need to recover your account Recover your UK Visas and Immigration (UKVI) account - Recover account - GOV.UK

Question 59

How do I get a share code?

Accepted Answer

To obtain a share code, you will need to visit the GOV.UK website. You will need your UKVI Customer Number and access your eVisa.

1. Go to View and prove your immigration status: get a share code - GOV.UK (www.gov.uk)

2. Click on the “Start now” button.

3. Click on passport

4. Add your UKVI Customer Number (This is on the letter from the Home Office or in your discontinuation of support letter)

5. Add your date of birth (for example 26/06/1975)

6. Confirm the phone number / email where you wish to receive the security code

7. Add the security code to receive your share code

Question 60

What is a share code?

Accepted Answer

A share code is an online nine-digit reference number which can verify your right to work, benefits and immigration status in the UK.

Question 61

How do I prove my immigration status?

Accepted Answer

If you are required to confirm your immigration status, for example with the Department of Work and Pensions, an employer, landlord or a bank, you should provide them with a share code.

Question 62

What shall I do if the information has not been received?

Accepted Answer

If, after 14 days of being notified of your positive decision, you have not received your eVisa sign in details, you need to check with your legal representative or responsible adult as they may have received the information on your behalf.

If neither you, your legal representative or your responsible adult have received any information about your UKVI account within 14 days of a positive decision on your asylum claim, you can ask for help here: https://ukimmigration-support-webchat.homeoffice.gov.uk/evisa

Question 63

What is my UKVI Customer Number

Accepted Answer

Your UKVI customer number will start with KX and then have eight numbers e.g. KX 12345678

Question 64

How will I access my account?

Accepted Answer

When the Home Office creates your UKVI account, they will send you a UKVI customer number and the links you require to sign in to your account. You will need this reference, and your date of birth to access your account. If you are on asylum support, then this reference number will also be included on your discontinuation of support letter issued by the Asylum Support Teams.