What is an eVisa? Expand An eVisa is an online record of your immigration status and the conditions of your permission to stay in the UK. You will need a UK Visas and Immigration (UKVI) account to access your eVisa. eVisas replace Biometric Residence Permit (BRP) cards which will no longer be issued for people granted permission after 31 October 2024.
Will I still receive a BRP Card? Expand No, anyone granted refugee status after 31 October 2024 will no longer receive a BRP Card. An eVisa will be issued instead.
When will I receive my eVisa? Expand If you have received a positive decision on your asylum claim after 31 October 2024, the Home Office will create your UKVI account for you. The Home Office will send you information about how to sign in to your UKVI account and access your eVisa, by email and post, within 14 calendar days of the positive decision on your asylum claim. Once you receive your UKVI account details, you should sign in immediately to view your eVisa. If there is a problem with your eVisa, you should report it within 10 days.
How will I access my account? Expand When the Home Office creates your UKVI account, they will send you a UKVI customer number and the links you require to sign in to your account. You will need this reference, and your date of birth to access your account. If you are on asylum support, then this reference number will also be included on your discontinuation of support letter issued by the Asylum Support Teams.
What is my UKVI Customer Number Expand Your UKVI customer number will start with KX and then have eight numbers e.g. KX 12345678
What shall I do if the information has not been received? Expand If, after 14 days of being notified of your positive decision, you have not received your eVisa sign in details, you need to check with your legal representative or responsible adult as they may have received the information on your behalf. If neither you, your legal representative or your responsible adult have received any information about your UKVI account within 14 days of a positive decision on your asylum claim, you can ask for help here: https://ukimmigration-support-webchat.homeoffice.gov.uk/evisa
How do I prove my immigration status? Expand If you are required to confirm your immigration status, for example with the Department of Work and Pensions, an employer, landlord or a bank, you should provide them with a share code.
What is a share code? Expand A share code is an online nine-digit reference number which can verify your right to work, benefits and immigration status in the UK.
How do I get a share code? Expand To obtain a share code, you will need to visit the GOV.UK website. You will need your UKVI Customer Number and access your eVisa. 1. Go to View and prove your immigration status: get a share code - GOV.UK (www.gov.uk) 2. Click on the “Start now” button. 3. Click on passport 4. Add your UKVI Customer Number (This is on the letter from the Home Office or in your discontinuation of support letter) 5. Add your date of birth (for example 26/06/1975) 6. Confirm the phone number / email where you wish to receive the security code 7. Add the security code to receive your share code
My email and phone number have changed, and I cannot gain access to my account Expand If you can no longer access your account due to not having access to the telephone number or email, you will need to recover your account Recover your UK Visas and Immigration (UKVI) account - Recover account - GOV.UK
When will my asylum support end? Expand Your asylum support will stop 28 days after your discontinuation letter is received. It is classed as received two days after it has been issued by the Home Office. This will be a minimum of 56 days since you were notified of the decision on your asylum application. Your accommodation provider will give you a minimum of seven days’ notice to leave your accommodation, in a Notice to Quit letter. This will confirm the date your accommodation will end. It is important that you start making plans as soon as you receive your asylum decision so that you are ready to move on.
I cannot access my account to receive a share code Expand The DWP and the local authority will be able to access information directly regarding your immigration status. You need to ensure that you are contacting them and applying for the relevant benefits or seeking housing advice. If you are unable to access your account, you can call the UKVI Resolution Centre on 0300 790 6268 who can help you generate a share code. You will need your UKVI customer reference number. Your asylum support will not be extended, and you will be expected to leave after the 28-day move on period.
My eVisa is incorrect Expand If you have logged into your account and found errors on your eVisa, you need to report these straight away, otherwise your support maybe discontinued prior to the details being updated. Errors may include any of the following: Name Place of birth Date of birth Gender Nationality Photograph If the Home Office created your UKVI account for you and the email address or phone number used for sign in is wrong, you can use this service to change them. These need to be reported via: (link) www.report-error-evisa.homeoffice.gov.uk You must continue to liaise with the local authority and the DWP to ensure that you are ready to move from asylum support at the end of your 28-day period. Once the errors have been reported, if all information is supplied, you should receive a response within five working days regarding the errors you have reported and next steps. If you are in receipt of asylum support, then support may be automatically reinstated. You will receive written confirmation if your support has been extended. If this is not received, you will be expected to leave. If a response is not received within five working days, you can make a complaint via: https://www.gov.uk/complain-uk-visas-immigration
I have lost access to my account. What do I need to do? Expand To recover your account you will need to visit Recover your UK Visas and Immigration (UKVI) account - Recover account - GOV.UK (homeoffice.gov.uk) You will need the below information: Details of the identity document you use to sign in to your UKVI account (your passport, national identity card, or biometric residence card or permit/UKVI customer number) Your date of birth You can also call the UKVI on 0300 790 6268. You will need access to your phone number and email address - security codes will be sent there to verify The identity document number associated with the account or your unique application number (UAN) - this is useful but not essential
I have a question relating to my eVisa application Expand You can speak to the Home Office via webchat – e- Visa Webchat (homeoffice.gov.uk)
I am vulnerable and need support to create my eVisa? Expand If you have any additional vulnerabilities: are elderly are isolated are disabled are a child in care have significant language or literacy problems have mental health issues do not have a permanent address are in an abusive or controlling relationship, or are experiencing domestic violence are the victim of human trafficking You can contact the below organisations who will be able to give you practical support with accessing your account, updating information and generating a share code. A full list of organisations funded to support vulnerable people in accessing and using their eVisa can be seen here: List of organisations - GOV.UK (www.gov.uk) Organisations with national coverage for each UK nation are listed below: Locality Organisation Phone Email England Migrant Help 07483 170100 [email protected] Scotland Citizens Advice Scotland 0800 028 1456 [email protected] Northern Ireland Advice NI 0800 915 4604 [email protected] Wales Welsh Refugee Council 0808 196 7273 [email protected]
I have been unable to resolve an issue with my eVisa Expand If you have reported the issue and are still unable to resolve your issue, you can raise a complaint via https://www.gov.uk/complain-uk-visas-immigration.