What is an ARC card? Expand ARC stands for Application Registration Card. You should receive this automatically when you claim asylum. Visit this UK government website gov.uk/government/publications/application-registration-card-arc/application-registration-card-arc if you need to know: who is eligible for an ARC card how to ask for one how to let the Home Office know if you change your address how to track your ARC card how to use your ARC card what to do if you have any problems
I have not received my ARC card Expand If you have been told that your ARC card has been posted but you haven’t received it yet, you can track delivery using delivery.tnt.com/tracking If it has not been delivered, then you will need to report it using this form on the UK Government website: Application registration card (ARC) enquiry form - GOV.UK (www.gov.uk). Make sure you have your ARC reference and/or your delivery consignment number. See Using the ARC enquiry form for more details. If you have not had any contact about your ARC card, contact your asylum casework unit. You can find contact details here: Application registration card (ARC) - GOV.UK (www.gov.uk) When you email your asylum casework unit about your ARC card, you will need to include these details: Name Person ID Port reference Email address Mobile phone number Full address Postcode Room number if you are in a hotel
My ARC card has incorrect information on it Expand Contact your asylum casework unit (details here: Application registration card (ARC) - GOV.UK (www.gov.uk) if any of these details are incorrect on your ARC card: Name Date of Birth Gender Nationality
My ARC card does not have the correct photograph on it Expand Report this using this form on the UK Government website: Application registration card (ARC) enquiry form - GOV.UK (www.gov.uk). Make sure you have your ARC reference and/or your delivery consignment number. See Using the ARC enquiry form for more details.
My ARC card has been lost or stolen Expand If your ARC is lost or stolen, you will need to report this via: ARC query form (homeofficesurveys.homeoffice.gov.uk)
My ARC card has expired Expand If your ARC card has expired and you have not received tracking information notification from the courier to inform you that a replacement is on its way, you need to contact the decision-making unit dealing with your immigration case. You can find contact details at Application registration card (ARC) - GOV.UK (www.gov.uk)
Using the ARC enquiry form Expand When you are using the ARC enquiry form, you must include the following details: Name Full postal address. ARC reference number Correct mobile phone number Correct email address At least one reason for your enquiry, from the list provided. Your application may not be processed if you do not correctly complete the online application form.
I am waiting for a reply from the Home Office to my question about an ARC card Expand You should receive a reply within four weeks of submitting your question or complaint. However, the Home Office will not reply to you if you are not someone who is eligible for an ARC card.