Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.
We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. Just call 0808 8010 503.
Our teams are based across the country and also offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.
We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information.
Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.
• Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.• Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.• Complaints – if you wish to make a complaint regarding services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. You can complete a complaint here. • Feedback – to continuously improve the support available throughout your asylum claim journey. You can tell us about your experience of services delivered by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. We will pass your comments onto the appropriate organisation. You can complete the feedback form here.
Call our free helpline on 0808 8010 503
Use our webchat
You can also use the Service User Portal to complete application forms and can find information resources.
We are keen to continuously improve the support we offer to asylum seekers across the UK. Here you can give us feedback on our Asylum Services.
Search here for an overview of our services, asylum advice, information about the asylum process and useful resources.
Log in to submit an application for asylum support, change of circumstances, or to check on the status of your application.
Our comprehensive guide will help you navigate through the asylum process.