Email addresses The below should only be used for queries related to the specific areas listed. These are monitored Monday-Friday 9am-5pm, so if the query is urgent please call our free helpline 0808 8010 503, use Webchat or Raise an Issue. Queries relating to eligibility, Change of Circumstances (CoC) or outstanding applications for support will require support from our Eligibility Advice and Guidance Line (EAGL), which operates Monday-Friday 8am-8pm. Please note [email protected] is monitored Monday to Friday 9am-5pm, excluding public bank holidays. This inbox is only for complaints against Migrant Help. If the complaint is against the asylum accommodation provider (AASC), the asylum support payment provider (PFS) or asylum support services provided by the Home Office, please call our free helpline 0808 8010 503 or use Webchat. Thank you for your support. We remain committed to providing an efficient and effective Advice, Issue Reporting and Eligibility (AIRE) service. [email protected] For new self-completed ASF1 applications only. [email protected] To request proof of support from the Home Office. [email protected] To request a copy of an asylum support decision letter from the Home Office. [email protected] For responses to Home Office Requests for Information (RFI) in support of an application. [email protected] For requesting the termination of asylum support due to leave to remain. [email protected] For Section 4/ Schedule 10 applications. [email protected] For notifying the Home Office of a Change of Circumstance, which include: Add dependent adult and minor Adjust payment hospitalisation Adjust payment over payment Adjust payment back payment Adjust payment applicant working Destitution payment Maternity payment Pregnancy payment S96 additional support S4 supplementary payment Request to move from Home Office to Home Office accommodation (for S95 dispersed service users or S4 supported only) Request to move from Home Office to private accommodation Request to move from private accommodation to Home Office accommodation Request to move from private to private accommodation As well as any supporting documents or further information relating to any of the above Change of Circumstances Please do not use this inbox for request to move for S95 service users who are in IA/contingency sites. [email protected] For the sector only to escalate any urgent clients' unresolved asylum support cases that require a follow up. [email protected] To submit a Subject Access Request (requests for service users’ files, call recordings or webchat transcripts) [email protected] Reinstatement requests following Leave to Remain for those where property adaptations are required or there are safeguarding concerns. [email protected] For Commissioning Framework related queries. [email protected] For referrals to the outreach service for vulnerable service users. [email protected] For complaints against Migrant Help only. [email protected] For general enquiries not covered above. [email protected] For documents to support ASF1 S95 applications only which include and not limited to: Destitution evidence Medical documents Bank statements Host letter Utility bills For supporting evidence in relation to S95 dispersal requests/request for single room occupancy for those in IA or contingency accommodation only. Please note: We recommend that documents are emailed as attachments for ease of processing. [email protected] For third party to send service user consent form. We can only accept consent from client if it specifically names Migrant Help. General or vague consent (e.g., “any organisation can access my information”) is not valid under UK GDPR. If someone gives us a consent document through a third party, that document must: Clearly show the client’s name Ideally include the client’s signature Clearly state that the client understood they were giving consent for Migrant Help to share or discuss their data Not use broad wording like “all organisations” or “any agency” Manage Cookie Preferences