To learn more about how and why the video was created, click here.
Voice-over in English, with subtitles available in a number of languages: Albanian, Amharic, Arabic, Farsi, Kurdish Sorani, Pashto, Punjabi, Simplified Chinese, Spanish, Tigrinya and Urdu.
To access these subtitles, click the Settings icon on the video you are watching. Then select your desired language from the Subtitles/CC menu that appears.
Free asylum helpline (open 24/7/365): 0808 8010 503. You can also contact us via our webchat or via our self-service portal, where you can sign in, track the status and receive updates directly. Read more
Our teams are based across the country and also offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients. Read more
Search here for an overview of our services, asylum advice, information about the asylum process and useful resources. Log in to submit an application for asylum support, change of circumstances, or to check on the status of your application. Read more
We are keen to continuously improve the support we offer to asylum seekers across the UK. Here you can give us feedback on our Asylum Services. Read more