Asylum services

Have you claimed or are you intending to claim asylum in the UK?

Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. Just call 0808 8010 503.

Our teams are based across the country and also offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.

 

We can advise you in your language on issues such as:

• How to claim asylum
• Navigating the asylum process
• Applying for asylum support including accommodation
• Notifying the Home Office if your circumstances change
• Finding legal representation
• Accessing healthcare
• Support during the post-decision period - read about the support available after positive decision here, and negative decision here
• Other asylum and post-asylum claim related matters

We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 

Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.

 

You should also contact us regarding:

• Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.
• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.
• Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.
• Complaints – if you wish to make a complaint regarding asylum services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. Please complete this form via our portal. You can also contact our 24/7/365 helpline via 0808 8010 503 or via webchat. Making a complaint will not affect the outcome of your asylum claim or the length of time it will take to make a decision on your claim.
  • User guide: Raise an Issue
  • User guide: Webchat Portal
• Feedback – to continuously improve the support available throughout your asylum claim journey. You can tell us about your experience of services delivered by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. We will pass your comments onto the appropriate organisation. You can complete the feedback form here. 

 

How to contact us:

Call our free helpline on 0808 8010 503

Use our webchat

You can also use the Service User Portal to complete application forms and can find information resources. 

[email protected]	For applications, supporting documents, support termination requests and further information responses relating to S95 applications.
[email protected]	For s4 applications, schedule 10 applications, supporting documents, support termination requests, further information responses and S4 booking forms relating to S4 applications.
[email protected]	For change of circumstance applications, supporting documents, further information relating to change of circumstances.
[email protected]	For completed consent forms.
[email protected]	To request proof of support from the Home Office.
[email protected]	To request a copy of an asylum support decision letter from the Home Office
[email protected]	To request urgent assistance from Migrant Helps outreach team for service users who have additional needs, are at risk or you feel are unable to use our helpline, webchat or raise an issue.
[email protected]	To escalate an issue with our positive move on service. This route can also be used to request reinstatement for BRP / Discontinuation letters not received following a positive decision on the service users asylum case.
[email protected]	Can be used by Third Parties to escalate Advice and Guidance / Eligibility enquires and also to raise any safeguarding concerns. To raise an issue surrounding issue reporting, the fastest route is to raise via Raise an Issue, Helpline or Webchat.

 

• Read our client stories 
• Help us to do more by donating
• Share information about our services on Facebook and follow us on Twitter