Asylum services

Have you claimed or are you intending to claim asylum in the UK?

Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. Just call 0808 8010 503.

Our teams are based across the country and also offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.

 

We can advise you in your language on issues such as:

• How to claim asylum
• Navigating the asylum process
• Applying for asylum support including accommodation
• Notifying the Home Office if your circumstances change
• Finding legal representation
• Accessing healthcare
• Support during the post-decision period - read about the support available after positive decision here, and negative decision here
• Other asylum and post-asylum claim related matters

We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 

Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.

 

You should also contact us regarding:

• Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.
• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.
• Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.
• Complaints – if you wish to make a complaint regarding asylum services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. Please complete this form via our portal. You can also contact our 24/7/365 helpline via 0808 8010 503 or via webchat. Making a complaint will not affect the outcome of your asylum claim or the length of time it will take to make a decision on your claim.
  • User guide: Raise an Issue
  • User guide: Webchat Portal
• Feedback – to continuously improve the support available throughout your asylum claim journey. You can tell us about your experience of services delivered by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. We will pass your comments onto the appropriate organisation. You can complete the feedback form here. 

 

How to contact us:

Call our free helpline on 0808 8010 503

Use our webchat

You can also use the Service User Portal to complete application forms and can find information resources. 

[email protected]	For new self-completed ASF1 applications only.
[email protected]	For documents to support an application for S95 that Migrant Help is supporting with.
SupportTer[email protected]	To cancel an application for asylum support or request for support to be terminated
[email protected]	Should be used for completed S4 applications, schedule 10 applications, supporting documents, support termination requests, further information responses and S4 booking forms relating to S4 applications.
[email protected]	For any requested evidence for S98 applications or requests from third party agencies to complete S98.
[email protected]	For Change of Circumstance applications which include; Add Dependent Adult and Minor, Adjust Payment Hospitalisation, Adjust Payment Over Payment, Adjust Payment Back Payment, Adjust Payment Applicant Working, Destitution Payment, Pregnancy Payment, S96 Additional Support, Supplementary Payment, Request to Move Home Office to Home Office Accommodation, Request to Move Home Office to Private Accommodation, Request to Move Private Accommodation to Home Office Accommodation, Request to Move Private to Private As well as any supporting documents or further information relating to any of the above Change of Circumstances.
[email protected]	For third party consent forms.
[email protected]	To request proof of support from the Home Office.
[email protected]	To request a copy of an asylum support decision letter from the home office

Finally, we would like to remind all partners that the  [email protected] email inbox is monitored Monday to Friday, 9am-5pm excluding public bank holidays. This inbox is for complaints against Migrant Help only.

If the complaint is against the AASC provider (asylum accommodation), the asylum support payment provider (PFS) or asylum services provided by the Home Office, please make contact via one of the options below which are available 24 hours a day, 7 days a week.

 

1. Webchat 
2. Raise an Issue via our website
3. Freephone helpline - 0808 8010503

 

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