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  • asylum
  1. Our services
  2. Asylum services

Asylum services

Have you claimed or are you intending to claim asylum in the UK?

Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. Just call 0808 8010 503.

Our teams are based across the country and also offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.

 

We can advise you in your language on issues such as:

  • How to claim asylum
  • Navigating the asylum process
  • Applying for asylum support including accommodation
  • Notifying the Home Office if your circumstances change
  • Finding legal representation
  • Accessing healthcare
  • Support during the post-decision period - read about the support available after positive decision here, and negative decision here
  • Other asylum and post-asylum claim related matters

We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 

Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.

 

You should also contact us regarding:

  • Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.
  • Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.
  • Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.
  • Complaints – if you wish to make a complaint regarding services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. You can complete a complaint here. Making a complaint will not affect the outcome of your asylum claim or the length of time it will take to make a decision on your claim.
  • Feedback – to continuously improve the support available throughout your asylum claim journey. You can tell us about your experience of services delivered by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. We will pass your comments onto the appropriate organisation. You can complete the feedback form here. 

 

How to contact us:

Call our free helpline on 0808 8010 503

Use our webchat

You can also use the Service User Portal to complete application forms and can find information resources. 

If you are a third party organisation and wish to contact Migrant Help on behalf of an asylum seeker, please include a signed consent form. Include your details as well, in case we need to contact you for further information. 

 

 

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Asylum advice and guidance

Asylum advice and guidance

Our comprehensive guide will help you navigate through the asylum process. Read more

Published: 16th October, 2020

Updated: 8th December, 2020

Author:

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Service User Portal

Service User Portal

Search here for an overview of our services, asylum advice, information about the asylum process and useful resources. Log in to submit an application for asylum support, change of circumstances, or to check on the status of your application. Read more

Published: 30th August, 2019

Updated: 31st August, 2019

Author: Jitka Minxova

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Feedback - Asylum Services

Feedback - Asylum Services

We are keen to continuously improve the support we offer to asylum seekers across the UK. Here you can give us feedback on our Asylum Services. Read more

Published: 16th October, 2017

Updated: 25th January, 2021

Author: Jitka Minxova

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Free asylum helpline: 0808 8010 503

Head office: 01304 203 977

Email: [email protected]

Registered Charity (England and Wales): 1088631
Registered Charity (Scotland): SC041022
Company No (England and Wales): 4172880

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