January 2021 update:

During the current national lockdown, it's important to keep yourself and others safe by following the new rules:

  • Stay at home as much as possible. Only leave to shop for essentials, work (if you cannot work from home), seek medical assistance, take children to school (where permitted) or exercise. When leaving home, stay as local as you can.
  • Don't meet with anyone outside your household or support bubble, unless you would like to take your daily exercise with one person from another household. When meeting this person, make sure to social distance.
  • Stay 2 metres apart from anyone not in your household or support bubble.
  • If you have symptoms you and your household will need to isolate. Don’t mix with other people and book a test as soon as you can. Symptoms include any of the following: a high temperature, a new continuous cough, a loss of, or change to your sense of smell or taste.

Everyone with symptoms, regardless of immigration status can book a free test at www.nhs.uk/coronavirus, or call a new dedicated phone number 119. It’s really quick and easy to do, but remember only to leave the house to get this test, do not leave the house for any other reason.

There are also some additional ways to keep safe:

  • Wash your hands regularly and for at least 20 seconds
  • Wear a face covering in indoor settings outside your own home
  • Stay 2 etres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

Remember - ‘Hands. Face. Space.’


CLICK HERE for our list of Covid-19 related resources. 

During these difficult times, we continue to deliver crucial services to some of the most vulnerable people in our society. 

We have collated a list of resources available to our clients, from translated advice to information on changes to the asylum process, support available to victims of modern slavery, tips on staying healthy, distance learning and wellbeing support.

We will continuously update the information to ensure that our client get the support they need. 


YOU ARE NOT ALONE! Our advisers are always available and can be contacted via:

Asylum Services:

Call our free asylum helpline 24 hours a day, 7 days a week on 0808 8010 503. We are currently answering calls in under one minute.

Message us on webchat or fill in our online enquiry form.

You can read about the changes we've implemented in our Asylum Services here

Human Trafficking and Modern Slavery Support:

If you think you, or someone you know, are a victim of human trafficking, you can call our teams across the UK.

England: 01304 203977 / Out of Hours 07766 668781

Scotland: 0141 8847900 / Out of Hours 0141 2128553

Northern Ireland: 028 90315744 / Out of Hours 02892 448449

If you are a victim of domestic violence, the helplines below can assist.

English National Domestic Violence Helpline - 0808 2000 247, www.nationaldomesticviolencehelpline.org.uk

Scotland’s Domestic Abuse and Forced Marriage Helpline - 0800 027 1234, sdafmh.org.uk

Wales Domestic Abuse Helpline, 0808 80 10 800, www.allwaleshelpline.org.uk

Women’s Aid Federation (Northern Ireland), 0800 917 1414, www.womensaidni.org