Christmas Opening Times Over the festive period, all our services will operate during their usual opening hours. We will be closed on bank holidays – 25 and 28 December, 1 January and 4 January (Scotland only). Our asylum helpline (0808 8010 503) is open 24/7 every day of the year and free to call. Clients claiming asylum can continue to call for advice and to report any accommodation or safeguarding issues throughout the holiday season. We wish all our clients, partners and supporters a peaceful end of this challenging year.