What do I do if there is a problem or question with my Hc2 Call the National Health Service (NHS) Business Support service on 0300 330 1343 or visit the website to: Report that your valid HC2 certificate has been lost, stolen, or damaged. Update your address for a current HC2 – your certificate will remain valid. Check whether a certificate number is available if your HC2 has not been received 21 working days after the grant of Section 95 support. Check whether a new certificate number can be issued if your HC2 has expired. Get help or clarification if you have been threatened with a fine related to HC2 entitlement. You can contact Migrant Help, or call us on 0808 8010 503, if you have been granted Section 95 support and: You were granted asylum support more than 21 working days ago and the NHS Low Income Scheme cannot provide you with an HC2 certificate number. Your HC2 has expired and the NHS Low Income Scheme cannot provide you with an HC2 certificate number. Your HC2 certificate was issued with the wrong name or does not list your dependants. You can receive more information regarding HC2 for people seeking asylum here. Manage Cookie Preferences