If you have been told that your ARC card has been posted but you haven’t received it yet, you can track delivery using delivery.tnt.com/tracking

If it has not been delivered, then you will need to report it using this form on the UK Government website: Application registration card (ARC) enquiry form - GOV.UK (www.gov.uk). Make sure you have your ARC reference and/or your delivery consignment number. See Using the ARC enquiry form for more details.

If you have not had any contact about your ARC card, contact your asylum casework unit. You can find contact details here: Application registration card (ARC) - GOV.UK (www.gov.uk)

When you email your asylum casework unit about your ARC card, you will need to include these details:

  • Name
  • Person ID
  • Port reference
  • Email address
  • Mobile phone number
  • Full address
  • Postcode
  • Room number if you are in a hotel