I have not received my ARC card

If you have been told that your ARC card has been posted but you haven’t received it yet, you can track delivery.

Check with reception (if in a hotel) to see if your ARC has been received. If you have not received it after 3 working days of claiming asylum then you need to report it. You will need to complete a form for each person in your household that has not received a card.

Latest

Client Adviser - Derby

Migrant Help are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team, on a 9 Month Fixed Term contract. The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
Tier 1 Team Leader - Dover

Migrant Help are looking for a Tier 1 Team Leader to join our call centre in Dover on a 9 month fixed-term contract. There will be a potential for the role to be made permanent or extended. You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
Modern Slavery Victim Care Accommodation Adviser - Dover

Migrant Help are currently looking for a Modern Slavery Victim Care Accommodation Adviser to join our committed and compassionate MSVC team, on a permanent contract. The successful candidate will have a keen eye for detail with the ability to proactively ensure that business needs are met. They will have a positive attitude and the ability to work collaboratively.
Webchat improvements

Our new and improved webchat facility, which you can use to access both the First Response Centre (FRC) and Eligibility, Advice and Guidance Line (EAGL), is now live.

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