Our new and improved webchat facility, which you can use to access both the First Response Centre (FRC) and Eligibility, Advice and Guidance Line (EAGL), is now live.

The facility now provides a quick, accessible and efficient way to contact us, for:

  • maintenance requests
  • advice and guidance
  • Section 98, Section 95 and Section 4 support
  • change of circumstance requests
  • chasing support applications