Contact us

Head office

If you have a business or service related enquiry, you can email us, call us on 01304 203977 or write to us on: Migrant Help, Charlton House, Dour Street, Dover, CT16 1AT.

Email: [email protected]

Free asylum helpline (open 24/7/365): 0808 8010 503      

Webchat: www.migranthelpuk.org/su-portal (click on Contact us)

Supporter Enquiries

If you have a question about getting involved with Migrant Help or supporting our work, please email us.

Press Enquiries

If you have a press related enquiry, find details here or email us.

Recruitment Enquiries

If you have a question about working with Migrant Help please email our Human Resources team. See our current vacancies.

Feedback – comments, feedback and complaints

We are committed to providing high quality services and always look for ways how to be better for our clients.

If you have any feedback, specifically about our asylum services, please complete this form. For more general comments or suggestions as to how we can improve our services, or would like to tell us about something we did well, please complete this form. 

If you would like to submit a formal complaint, please complete this form or download a printable form. You can read our complaints procedure here.

We will respond to your complaint within seven working days. Alternatively, if the issue is complicated, we will write and let you know when you can expect a conclusion.

Interpreting and translation enquiries

Clear Voice is the ethical choice for organisations needing professional and reliable interpreting and translation services. Contact us to open an account today.