Location: Birmingham & Coventry

Hours: 4-8 hours per week

As volunteer activity lead, you will provide support to community liaison coordinator to deliver activities to clients we support in Birmingham and Coventry area.

We provide support to people seeking asylum in Birmingham and Coventry while their asylum claims are being considered. Being new to communities, our clients need additional help to reduce isolation and help develop their confidence. We do that by organising activities that keep them busy, engaged and connected with locally available services. Your role is to help the Community Liaison Coordinator (CLC) help deliver and manage those activities – you will encourage clients to come, design posters, help foster a friendly and non-judgmental environment. You will help with outings and proactively include clients in considering what activities make most positive difference in their lives.

Your role will help Migrant Help provide additional opportunities for clients to improve their skills and confidence.

What will you do?

  • Organise and deliver activities to people seeking asylum in agreed locations weekly
  • Promote a safe and non-judgemental environment for people joining activities
  • Organise and adapt activities based on client feedback
  • Inform and invite clients to activities
  • Communicate with other volunteers and the Community Liaison Coordinator to deliver activities smoothly
  • Together with the CLC , research and contact local organisations to provide a variety of activities to our clients
  • Encourage clients’ independence and provide words of encouragement, empathy
  • Together with Migrant Help staff organise themed events for our clients (for example, Refugee Week, religious celebrations and etc)
  • Pack and store items securely in agreed locations
  • Help organise and support outings for clients.
  • Help the CLC to keep records in line with our GDPR guidelines
  • Help promote and advertise activities to clients and external organisations
  • Be a point of contact for clients during activities and forward any issues to the CLC
  • Help maintain activity timetable and ensure it is up to date by communicating with relevant partners and community liaison coordinator
  • Regularly communicate with community liaison coordinator and openly share successes, challenges and ideas on improvement.
  • Provide support to other facilitators delivering activities

What do we expect from you? 


  • Complete relevant induction and training provided by Migrant Help
  • Undergo a criminal conviction check (DBS, PVG or AccessNI).
  • Commit to volunteering for a minimum of 6 months, at agreed times.
  • Attend volunteer support sessions as required.
  • Complete feedback forms when required highlighting any growth opportunities and honestly communicating what is not working well
  • Adhere to confidentiality and safeguarding procedures
  • Uphold Migrant Help’s values.
  • Start volunteering at an agreed time and be punctual
  • Complete all relevant documentation as required by volunteer coordinator
  • Be open and understanding of different customs, values, and beliefs



What will you not be able to do?

  • Volunteer with us if you are under 18.
  • Exchange contact information with clients
  • Buy gifts, food or lend or give/receive money to/from clients
  • Carry out casework tasks, such as, complete benefits applications, liaise with local authorities or refer to other services or provide immigration advice


You will be an excellent candidate for this role if you:

  • Have spare time to undertake befriending on a regular basis
  • Are willing to work with diverse range of people
  • Are non-judgmental and inclusive
  • Have a friendly and approachable nature
  • Are reliable and punctual
  • Are patient
  • Have empathetic listening skills
  • Are a keen learner
  • Have access to a laptop or computer to use
  • Are comfortable using MS Office and sending emails, video calls.

We look forwarding to hearing from everyone, especially if you:

  • Are a speaker of Kurdish-Sorani, Tigrinya, Amharic, Albanian, Vietnamese or Arabic.
  • Have an excellent knowledge of your local area
  • Have lived experience of trafficking, asylum or immigration systems
  • Have an understanding of trafficking, asylum or immigration systems
  • Have a vehicle and can drive

You will benefit from volunteering with us by: 

  • Gaining experience useful for your CVs and cover letters 
  • A reference to your future employer or educator 
  • Being a part of dedicated and inclusive service 
  • Develop new skills 
  • Awareness of the immigration and asylum systems in the UK 
  • Reasonable expenses reimbursed 
  • Regular check ins and supervision to support your volunteering experience and growth

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  


How to apply

To apply for this role please click on this link and complete the online application form. Or ask for guidance by emailing [email protected]

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.