Location: Homebased

Contract: Permanent


Salary: £35,643 

Closing Date: 3 March 2024

We are currently looking for a Senior People Adviser to join our compassionate and supportive People and Culture team, on a permanent contract.

The successful candidate will be organised and accountable. They will have proven experience handling complex employee relations cases and be passionate about the people profession and championing better work and working lives for our employees.

As the Senior People Adviser you will work closely with the People and Culture management team, operational managers, and colleagues to provide day to day oversight of human resource outcomes. A key part of the role will be managing the provision of advice, guidance, and coaching to managers across the human resource space, including complex employee relations cases such as disciplinaries and grievances, appeals and organisational restructures.

If you are proactive with the ability to build and maintain positive relationship whilst remaining impartial and are looking for an exciting role that makes a difference, we’d love to hear from you!

As the Senior People Adviser your duties would include:

  • Review and assess current People policies and practices, identify and plan the implementation of an alternative resolution based approach to conflict and conduct issues
  • Coach line managers on how to deal with HR related matters affectively and encourage employee engagement in line with our people strategy
  • Proactively manage and coach the People Adviser through open and friendly management approach
  • Promote a positive workplace culture across the organisation by ensuring fairness in policies and procedures, offering training to employees and managers
  • Manage complex employee relations cases, providing practical advice through sound and up to date employment law knowledge, managing risk appropriately
  • Advise managers on good practice for performance management cases to appropriate conclusions
  • Promote and act in role as mediator to provide alternative dispute resolution methods
  • Provide training and advice to line managers on conflict resolution, with an aim to prevent disputes before they happen
  • Oversee management and application of Sickness Absence Policy and lead on both short and long-term sickness case review meetings with manager as required
  • Develop and maintain a comprehensive data capturing function for all dispute resolution case work
  • Work effectively with all stakeholders within the organisation to facilitate an inclusive working environment across the organisation, particularly for any prospective or current employees requiring reasonable adjustments
  • Analyse trends, compile data, and create presentations to drive business insights

The experience and skills you need:

  • Demonstrable experience of working in a mediator role
  • Extensive experience of advising on employee relations issues
  • Proven people management skills
  • Ability to effectively challenge and influence stakeholders
  • Ability to understand a particular point of view and facilitate conversation around that
  • Ability to identify and proactively solve problems


What else to expect:

  • This post is subject to a Disclosure and Barring Service (DBS) check
  • This is a hybrid role, you will be required to attend the Dover office at least once a month for meetings, potentially more frequently depending on business need
  • There may be occasion where it is necessary to work outside of your contracted hours therefore flexibility is required

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.


We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the job description for full person specification.

How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

Closing Date: 3 March 2024

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.