Location: Homebased (covering Reading & Slough)

Contract: 12 months Fixed term

Salary: £28,639

Increasing to £32,612 following successful completion of a 6 months probation period

Closing Date: 19 July 2024

We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team on a 12 month fixed term contract, there will be a potential for the role to be made permanent or to be extended.

The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

The post holder will support our national asylum services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of outreach, ensuring that compliance with Home Office standards is met.

If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!

As the Outreach Adviser your duties would include:

  • Assisting clients with applications for Asylum Support and Move on Services
  • Signposting clients to specialised support where required
  • To manage a caseload offering appropriate support in a designated timeframe
  • Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
  • Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
  • Provide Advice and Guidance to Asylum Seekers as required
  • Provide signposting and make referrals to other services as appropriate
  • Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
  • Ensure the Outreach and Move on Manager is kept updated with any trends
  • Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable
  • Undertake any other duties which may be assigned from time to time and may include cover for other funded projects.

The experience and skills you need:

  • ​Excellent interpersonal skills/ability to communicate with diverse groups
  • Experience working in a multi-disciplinary and multi-cultural environment
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • Ability to work flexibly on own initiative and as part of a team as required
  • Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records


What else to expect:

  • An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a ‘Great Place to Work’
  • The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to a Counter Terrorism Clearance (CTC)

For CTC application applicant must:

- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain

- Be able to provide continuous UK address history for the previous 5 years

- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment


We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the job description for full person specification.

How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter. 

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

Closing Date: 19 July 2024

Advert may close early depending on applications received

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.