Location: ​Stratford

Contract: 12 month Fixed-Term

Salary: £25,976

Increasing to £29,580 after successful completion of a 6 month probation period

​Salary Review Pending

Closing Date: 1 June 2023


We are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.

The successful candidate will be organised and accountable, have demonstrable experience of working in a client focused environment, providing excellent customer service and be passionate about protecting our vulnerable clients.

​The post holder will​provide high-quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. The successful candidate will work consistently to support the continuous local development of the service; ensuring that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times

If you are resilient and accountable, have demonstrable experience of working under pressure and to deadlines, planning time and priorities effectively and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!

As the MSVC Adviser your duties would include:

  • Provide support to victims of human trafficking and modern slavery (known as service users) as directed by the MSVC Team Manager and Senior Adviser/s for the region
  • Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
  • Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
  • Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
  • Collect and provide information to Senior Advisers and Management when required. This will include obtaining service user feedback in order to further develop and improve the service
  • Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
  • Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
  • Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.

The experience and skills you need:

  • Demonstrable experience in an administrative capacity, particularly with budgets, accounting, invoicing, and other financial processes, including reconciliation.
  • ​Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
  • Clear and precise written and oral communication skills, including well developed letter writing, minute-taking and form completion.
  • Have high attention to detail and ability to problem solve
  • Excellent organisational skills with the ability to work under pressure, both individually and in a team

What else to expect:

  • An induction and training period, where you will learn about the National Referral Mechanism and our systems, meet your new colleagues and support buddy, develop your customer service skills and learn what makes our MSVC team a ‘Great Place to Work’
  • ​Our MSVC department is open Monday to Friday, you will work hours between 9am and 5pm. You will also need to be available to help on our Out Of Hours service on a rota basis.
  • ​You will be required to work in one of our offices once a week, depending on operational needs, the remainder of your time will be home-working or travelling to visit clients in the Essex, Cambridgeshire, Norfolk and Suffolk regions

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

  • Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.


We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the job description for full person specification.

How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

Closing Date: 1 June 2023

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.