Location: Dover

Contract: 6 Months Fixed-Term

Hours: Full Time - 35 hours per week

Salary: £20,500

Increasing to £23,350 after 6 months successful probation period (should the role be extended)


Closing Date: 21 September 2021

Vacancy may close early depending on volume of applications received


About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for 6 Advisers who would be joining our family-like team of 55 advisers. The environment you'd be working in will be very supportive and encouraging, we do not only support our clients but also support each other. The role is very varied and no two days will be the same. Additionally, the organisation offers  fantastic training programs and opportunities for progressions. 


The Role 

  • To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service.
  • To meet internal standards on performance and call handling as set by the Head of Advice Line
  • To meet all regulatory standards in line with Migrant Help and OISC best practice.
  • Liaise with other departments to ensure that customer and client service standards are met.

Main Duties & Responsibilities: 

  • Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the helpline.
  • Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully.
  • Work with interpreters as required.
  • Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service.
  • Ensure that a professional and courteous service is provided to all clients, both internal and external.
  • Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
  • Attend and participate in team briefs and meetings, participate in training and appraisal processes as required
  • Adhere to Data Protection regulations and GDPR


We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

Benefits include:

  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.   


Special Requirements:  

  • This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.
  • This post is subject to a Counter Terrorism Check (CTC).
  • Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification. 

Therefore the applicant must:

  • Be able to prove their right to work in the UK by providing a valid passport or other right to work documents, such as work visa, settled status document, certificate of registration or naturalization as a British citizen etc. Any offer of employment will be subject to CTC clearance which requires a valid passport.
  • Be able to provide continuous UK address history for the previous 5 years.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 


See the Job Description for full person specification.  

Use this link to apply. 


Closing Date: 21 September 2021

Vacancy may close early depending on volume of applications received


Successful Internal applicants will move to Migrant Help 2018 Terms and Conditions if they are not already. 

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.