Location: London (Elephant & Castle)

Contract: 12 Months Fixed-Term (with potential to be extended)

Hours: 35 Hours per week

Salary: £23,350 + £2,590 annual London Weighting Allowance

Increasing to £24,606 after successful completion of a 3 months probation period

Increasing to £28,019 after successful completion of a 6 months probation period

Closing Date: 21 January 2022

​Vacancy may close early depending on volume of applications received.​


About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for two Client Advisers to join our team on a 12 Months Fixed-Term contract. There is a potential for this to be extended or become permanent.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

The Role:

  • Work as part of the Asylum Services team providing advice, guidance, assistance to complete support
    applications and briefings to eligible asylum seekers.
  • To contribute to the overall success of the organisation in accordance with Migrant Help's aims and
    objectives, by providing high quality service to clients.

Duties and responsibilities:

  • Provide advice and support to asylum seekers, within the specification of the Grant Agreement and
    Contract with the Home Office.
  • Provide a support service to asylum seekers to complete asylum support application forms (ASF) for
    support under Section 95 and Section4 of the Immigration and Asylum Act 1999.
  • Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting
    evidence within required timescales.
  • Provide outreach for vulnerable clients and those with additional support needs, by appointment, at
    designated locations, as required by the Regional Manager.
  • Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment.
  • Assist clients to notify the authority of prescribed change of circumstances.
  • Provide guidance on immigration related matters advice within the scope of the relevant Office of the
    Immigration Services Commissioner (OISC) accreditation level.
  • Provide advice on general matters e.g. sign-posting.
  • Provide advice on Voluntary Assisted Return.
  • Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as
  • Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant
    agencies for applicants with additional support needs.
  • Deliver key touch point briefings to a high standard so that applicants fully understand the information
    provided and ensure that information books are given out accordingly.
  • Provide information to service users in a timely manner, being aware of other appointments, dispersal
  • Make contact with dispersal accommodation providers and other relevant agencies, providing letters
    as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
  • Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations.
  • Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks.
  • Ensure accurate records are kept.
  • Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice
    line out of hours service.
  • Respond flexibly to provide cover for all other operational activities.
  • Attend and participate in team briefs and meetings.
  • Keep up to date with legislation and the impact it may have on service users.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  


  • This post is subject to DBS Check
  • This post is subject to Counter Terrorist Check (CTC)
  • Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.​

Therefore the applicant must:

  • Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 
  • Be able to provide continuous UK address history for the previous 5 years.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment


​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the job description for full person specification.

To apply for this role, please clink on this link and complete the online application form attaching a copy of your CV and cover letter.

How to apply:

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. 

Selection Criteria:

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

​Interview Details:

​If you have been selected for an interview, you will be invited to a Microsoft Teams interview.

Closing Date: 21 January 2022

Vacancy may close early depending on volume of applications received.

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.