Location: Birmingham

Contract: Permanent

Hours: 35 Hours per week

Salary: £25,000

Increasing to £26,741 after successful completion of a 6 months probation period

Closing Date: 27 January 2022

Vacancy may close early depending on volume of applications received.

About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently look for two Business Support Pod Leaders to join our team on a permanent contract.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos being a Great Place to Work.

These are some of the benefits we offer:

  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Non-contributory pension scheme. 

The Role:

The scope of this role is to contribute to the overall success of our organisation in accordance with Migrant Help’s visions, values and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK.

The successful post holder is required to support the Head of AIRE Business Support Centre with the day-to-day management of the Centre. The AIRE Business Support Pod Leader will provide support to, and line manage, the Administrators within the Business Support Centre, supporting with training, coaching and overall management of the team.

The Business Support Centre provides support to all areas and departments within the AIRE operation across the UK with a team of approximately twelve people. You will support with a range of administration duties as well as planning the team’s deployment, delegating work appropriately and ensuring an effective delivery of services which operates across seven days of the week. Engaging with colleagues in other parts of the organisation, with our sub-contractors and external partners to contribute to the success of Asylum Services under the Advice, Issue Reporting and Eligibility (AIRE) contract.

The post-holder will be flexible, will work consistently to ensure the continuous development of the role and their team to ensure that the service is delivered according to procedures and processes which are accurate, professional, and consistent at all times.

Duties and responsibilities:

The AIRE Business Support Pod Leader is an exciting, varied, and interesting role for a team leader with an eye for detail and a passion for supporting people, clients, and staff, supporting them to thrive.

Below is an outline of the main duties and responsibilities but this is by no means an exhaustive list and every day is different.

  • To line manage the Business Support Administrators, completing 1-1s, supervisions and regular briefings with the team, monitoring their productivity while ensuring they are supported and engaged.
  • Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement.
  • Support with the successful and compliant delivery of KPIs linked to Business support activity including, but not limited to Complaints – KPI 11, Management Information and Reporting – KPI 12, plus management of KPI dashboards and summary & compilation of the AIRE KPI reports.
  • Deliver high levels of accuracy of recorded data and regular monitoring and audit of such, addressing and applying corrective actions as required in collaboration with the Head of Business Support and the Quality Manager.
  • Develop effective relationships with all key stakeholders within the specified areas ensuring Migrant Help is considered a key strategic, professional partner.
  • Monitor the accuracy of work completed within the team to ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct advice and guidance to all who require our support.
  • Ensure compliance with statutory and contractual training requirements, adhere to Migrant Help Policies and Procedures, and ensure the Code of Conduct is maintained at all times.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

  • This post is subject to a Disclosure and Barring Service (DBS) check
  • This post is subject to a Counter Terrorist Check (CTC).
  • Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification

Therefore the applicant must:

  • Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 
  • Be able to provide continuous UK address history for the previous 5 years.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.

See the job description for full person specification.

How to apply

​To apply for this role, use this link and complete the online application form attaching a copy of your CV and cover letter. 

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we, therefore, recommend you review both before you apply.

Interview Details

If you have been selected for an interview, you will be invited to a Microsoft Teams interview.


Closing Date: 27 January 2022

Vacancy may close early depending on volume of applications received.


As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.