Location: Dover - Working remotely

Contract: Permanent

Hours: Full-Time (Monday -Friday)

Salary: Starting from £19,694

Increasing to £23,237 after 6 months’ probation period

Closing Date: 26 July 2021

This vacancy may close early depending on applications volume

About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

 

The Role

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services. The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director overall. This will include:
his will include:
• Assisting with queries requiring translation or interpretation services,
• Connecting calls to interpreters,
• The daily management of our busy shared email inboxes,
• Allocating emails to the appropriate person to deal with,
• Being the first port of call for our clients, interpreters, and other stakeholders,
• Providing professional administrative support to the Head of Operations, the Senior coordinators, and the rest of the team
• Working effectively within a team and individually.

The post holder will work consistently to ensure the continuous development of the Clear Voice admin functions; he/she will ensure that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives at all times.

 Duties and Responsibilities:

• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
• Effectively triage emails and calls to the relevant departments
• Respond to all stakeholders’ requests in a timely, professional and accurate manner
• Form and maintain positive working relationships with current clients and partners
• Maintain a robust CRM system and database of all interpreters who are registered with the service and Clear Voice customer records
• Maintain the robust and timely recording of processes and meetings
• Support the team with the day-to-day administrative needs of a busy service
• Support the Head of Operations with compiling reports and statistical information as required
• To support and always demonstrate the vision and values of our organisation
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

Benefits include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

• This post is subject to a Disclosure and Barring Service (DBS)

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Be able to provide continuous UK address history for the previous 5 years.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the Job Description for full person specification.  

Use this link to apply.


Closing Date: 26 July 2021

Successful Internal applicants will move to Migrant Help 2018 Terms and Conditions if they are not already. 

Vacancy may close early, depending on applications volume. 



As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.