Location: Kent, Essex and London

Fixed term contract until 31 March 2020

Full time - 35 hours per week

Starting salary: £21,000
3 months’ probation: £22,800
6 months’ probation: £25,830

Closing Date: 20 July 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are currently recruiting for a VSSS Client Adviser to work in Kent, Essex and London office on an outreach basis. This vacancy is open to internal and external candidates.

The role:
The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

The requirements:
The successful post holder ideally will have experience working with clients who present complex needs, including mental health, substance mis-use and people in highly sensitive and emotionally challenging situations. The successful candidate will preferably demonstrable experience of providing information and advice within frontline operations, ideally having previously worked with victims of trafficking and/or asylum seekers and refugees.

We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst empathically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter. The post is subject to an Enhanced Disclosure and Barring Service (DBS) check and a Counter Terrorism check.

Client adviser job description.

To apply for this role please complete an application form here

Due to the high volume of applications we receive, successful candidates will be contacted within five working days after the closing date.

Closing date: 20 July

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.