Location: Dover

2 x full time and permanent positions - 37 hours per week
Varying shift patterns between 08.30 - 18.00

Salary: £20,800 per annum
3 months salary increase to: £22,500 per annum
6 months salary increase to: £25,200
Subject to successful probation, DBS check, OISC accreditation

Closing Date: 20th April 2018

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

We are recruiting for two enthusiastic and committed Advisers to join our Telephone and Compliance team at our Head Office in Dover.

This vacancy is open to both internal and external candidates.

The Role:
As a vital member of the asylum services team, you’ll provide telephone advice and briefings to asylum seekers, refugees and failed asylum seekers alike. That means advising on the options and resources available to them and sign-posting to health services, community groups, legal representatives, and/or other relevant services. You’ll also link clients into a dedicated toolkit, where required and answer any questions relating to it.

The first key contact point for those accessing support, you’ll see that they fully understand the information provided, using interpreters when necessary. Keeping up-to-date case records will be important too, as will participating in rota duties.

In addition, you’ll be working to quality check documents received by Migrant Help prior to submission, to ensure they meet the standards expected by the Home Office. You’ll need to make sure that deadlines are achieved and applications submitted on time. Liaising with our casework teams and the Home Office regarding corrective action will be important too, as will keeping full accurate and up-to-date records and completing case follow ups within the necessary time scales. And, along the way, you’ll liaise with relevant statutory and voluntary agencies, colleagues across the organisation and various external partners.

You will routinely work in both areas, but your ‘base’ will be with the contact centre team. This challenging role is all about delivering a high quality service, both for clients and our stakeholders. Whatever it is you’re tasked with however, you’ll see that everyone you deal with receives a professional and courteous service.

The Requirements:
Used to working in confidence in a sometimes pressured environment where meeting targets is the norm, you also have experience of liaising with people across multiple sites, including external agencies. Strong attention to detail is vital, and proficiency in IT a must.

We’ll also be looking for clear written and verbal communication skills including English, a well-organised approach and calmness under pressure, and the ability to learn quickly and adapt to change. You’re also flexible about working hours, happy working as part of a team and on your own initiative in a multi-cultural environment and able to undertake advocacy in a sensitive manner.

The Adviser posts require OISC Level 1 competence (or a willingness to achieve it) and is subject to an enhanced DBS check.

TACC Adviser job description

To apply for this role start your application here

Due to the high volume of applications we receive, only successful candidates will be contacted within 5 working days after the closing date.

Closing date: 20th April 2018

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.