Location: Dover

Part Time - 20 hours per week
Monday – Friday 10.30am – 2.30pm


Starting Salary: £20,800 pro rata
3 month probation: £22,500 pro rata
6 month probation: £25,200 pro rata

Closing Date: 20th April 2017

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

We are currently recruiting for a TACC Adviser to join our Telephone and Compliance team at our office in Dover.

This vacancy is open to both internal and external candidates.

The Role:
As a vital member of the asylum services team, you’ll provide telephone advice and briefings to asylum seekers, refugees and failed asylum seekers alike. That means advising on the options and resources available to them and sign-posting them to health services, community groups, legal representatives, and/or other relevant services. You’ll also link them to a dedicated toolkit where required, and answer any questions relating to it.

The first key contact point for those accessing support, you’ll see that they fully understand the information provided, using interpreters when necessary. Keeping up-to-date case records will be important too, as will participating in rota duties.

In addition, you’ll be working to quality check documents received by Migrant Help prior to submission, to ensure they meet the standards expected by the Home Office. You’ll need to make sure that deadlines are achieved and applications submitted on time. Liaising with our casework teams and the Home Office regarding corrective action will be important too, as will keeping full accurate and up-to-date records and completing case follow ups within the necessary timescales. And, along the way, you’ll liaise with relevant statutory and voluntary agencies, colleagues across the organisation and various external partners.

You will routinely work in both areas, but your ‘base’ will be with the contact centre team. This challenging role is all about delivering a high quality service, both for clients and our stakeholders. Whatever it is you’re tasked with however, you’ll make sure that everyone you deal with receives a professional and courteous service.

The Requirements:
Used to working in confidence in a sometimes pressured environment where meeting targets is the norm, you also have experience of liaising with people across multiple sites, including external agencies. Strong attention to detail is vital, and proficiency in IT a must.

We’ll also be looking for clear written and verbal communication skills including English, a well-organised approach and calmness under pressure, and the ability to learn quickly and adapt to change. You’re also flexible about working hours, happy working as part of a team and on your own initiative in a multi-cultural environment and able to undertake advocacy in a sensitive manner.

The adviser post requires OISC Level 1 competence (or a willingness to achieve it) and is subject to an enhanced DBS check and a Counter Terrorism check.

TACC Adviser job description

To apply for this role please complete an application form here.

Due to the high volume of applications we receive, successful candidates will be contacted within 5 working days after the closing date.

Closing date: 20th April 2018

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.