Location: Thornton Heath

Permanent Contract

Full Time - 37 hours per week

Salary: £32,320
London Weighting Allowance: £2,490
Salary review after successful completion of 6 months’ probation period

Closing Date: 30 April (subject to potentially closing early)

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

We are currently recruiting for a Regional Operations Manager within our Thornton Heath office.

This vacancy is open to internal and external candidates.

The Role:
The scope of this role is to contribute to the overall success of our organisation in accordance with Migrant Help's vision, values and objectives. The post-holder is expected to provide the day to day management for the regional asylum advice team and to ensure grant and statutory compliance on behalf of the organisation.

The Requirements:
The successful candidate will lead the asylum advice service for the region, based within an Initial Accommodation site.

They will be responsible for planning the team’s deployment, delegating work appropriately to the team and ensuring excellent delivery of service across the region. This also includes planning cover for annual leave and sickness.

The post holder will have experience of working in a multi-cultural environment and will have worked with people in a sensitive and emotionally demanding situation. It is essential that post holder has excellent administrative and organisational skills, with excellent attention to detail. The successful candidate will also be required to deal with any disciplinary or grievance issues that arise.

They will need to ensure that the Migrant Help policies and operating procedures are followed and deal with complaints about the service. The post holder will be the first point of contact for providing support and advice to client advisers on any complex cases. 

This post requires an Enhanced Disclosure and Barring Service (DBS) check, a Counter Terrorism check and a valid driving licence.

Regional Operations Manager job description

To apply for this role please start your application here

Due to the high volume of applications we receive, successful candidates will be contacted within five working days after the closing date.

Closing date: 30 April 2018 (subject to potentially closing early)

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.