Changes to Application Registration Card (ARC) issue reporting

The process of reporting issues with Application Registration Cards (ARC) is changing. The Home Office has created a new tool on the gov.uk website for asylum seekers and third party organisations to use.

The following should be reported via this enquiry form:

I have no ARC – it has been lost or stolen
I have no ARC – I have never received one
I have an “old style” of the ARC
My ARC has expired
I have reported a change of circumstances to the Home Office including my right to work status – but my ARC has not been changed
It is not my photograph on the ARC

Migrant Help will no longer be able to process these requests and will be signposting clients to the above tools.

Latest

Client Adviser - Homebased (covering the Sheffield area)

Migrant Help are currently looking for a Client Adviser to join our dedicated and compassionate European Settlement Scheme (EUSS) team, on a fixed term contract. The successful candidate will be organised and customer focussed, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.
Additional support

If you cannot access our helpline, you can still access our support through webchat or raise an issue on our website.
Submissions Officer - Dover (Hybrid)

Migrant Help are currently looking for Submissions Officers to join our friendly and committed Submissions team, on a fixed term contract. There will be a potential for the role to be made permanent or be extended. The successful candidate will be self-motivated and computer literate, have demonstrable experience of working as part of a team as well as taking the initiative to work independently and be passionate about protecting our vulnerable clients.
(Clear Voice) - Marketing Manager - Homebased

Migrant Help and Clear Voice are currently looking for a Marketing Manager to join the committed and passionate Clear Voice Team on a permanent contract. The successful candidate will be adaptable with the ability to multi-task and an effective communicator with the ability to form strong working relationships.

Difficulties accessing asylum support payments

Unfortunately, some issues with accessing asylum support payments still persist.
Umbaya's story

Umbaya left Tanzania after attending an LGBTQ+ party which resulted in problems with the authorities.
Alfred's story

Alfred left Ghana in pursuit of a job opportunity that he thought would provide him with an improved quality of life.
Ahmed's story

With his safety being threatened, Ahmed left Tanzania in early 2023 and found himself victim to trafficking upon arrival in the UK.
Amani and Heba's story

Sisters Amani and Heba lived a happy, safe life in Syria until 2013 when war broke out, compromising their safety, forcing them to flee.
Statement on the Government's announcement of the "Illegal Migration Bill"

At Migrant Help we believe that everyone has the right to live a life free of fear, harm, violence and discrimination.
Queen Elizabeth II

All at Migrant Help are deeply saddened by the passing of Her Majesty Elizabeth II.
Ukrainian Text Message Campaign

Alongside numerous other companies, we have cosigned an open letter (attached) to the CEOs of the UK telecommunication companies to get a text sent to Ukrainian mobiles logging onto UK networks
Statement in response to passage of the Nationality and Borders Bill

We are disappointed to hear about the passage of the Government’s Nationality and Borders Bill through Parliament yesterday.
Open letter regarding the Rwanda asylum scheme

An open letter to the Prime Minister and Home Secretary about plans to send people seeking asylum to Rwanda.

Crisis fund

Donate Fundraise