FAQs

Here we cover a number of frequently asked questions:

Negative asylum decision - move on

It is important that you start making plans before you receive your discontinuation letter. This will enable you to be ready to move on. Read more

Positive asylum decision – move on

It is important that you start making plans before you receive your discontinuation letter. This will enable you to be ready to move on. Read more

Healthcare & HC2

You are entitled to access health care provided by the National Health Service (NHS) without charge while your claim or appeal is being considered. Read more

Accommodation

Those seeking asylum in the UK can come to us to seek help with applying for accommodation, to report issues and any other advice needed during their asylum journey. Read more

Application registration card (ARC)

The details you have provided during the early part of your asylum claim will be used to produce an ARC. Read more

Aspen cards

If your application for asylum support has been successful, you, as the main applicant, will be given an Aspen payment card. Read more

Legal advice

It is important that you speak to a legal representative at the earliest opportunity. Read more

Latest

Head of IT - Homebased

We are currently looking for a Head of IT on a permanent contract. The Head of IT (H IT) is an influential role leading the IT team that supports over 500 staff and thousands of clients based across the UK. This is a critical role in delivering Migrant Help’s evolving digital vision and strategy with an emphasis on integrity, IT Security, and technological innovation.
eVisa Senior Client Adviser

We are currently looking for a Senior Client Adviser to join our dedicated and supportive eVisa team on a fixed term contract. There is potential for the this be extended or made permanent. The scope of this role is to work as part of the Migrant Help eVisa Scheme as a Senior Adviser. As the Senior Adviser you will provide line management and operational oversight to eVisa Client Advisers and will provide a professional, high quality support service to families and individuals
eVisa Client Adviser

We are currently looking for Client Advisers to join our dedicated and compassionate eVisa team, on a fixed term contract. There will be a potential for the role to be made permanent or be extended. The successful candidates will be organised and customer focused, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.
Regional Assistant Manager - Cardiff (Hybrid)

We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Cardiff on a 12 month fixed term contract, with the potential to be extended or made permanent. The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.

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