Work with us Job opportunities Involvement and Participation Manager Location: London, Dover or Birmingham Contract: Permanent Hours: Full Time - 35 hours per week Salary: £34,000 Closing Date: 6 December 2020 This vacancy may close early depending on application numbers. About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme. This is a great opportunity for someone to join our Engagement and Strategy team working out of either our Dover, Birmingham or London office. Purpose of the Job: To support our clients and former clients to shape and improve the delivery of our services. To work alongside people who use our services, colleagues and external stakeholders to improve the quality of our governance, through the involvement and participation of our clients. To manage the logistics and the budget required to enable active participation of our clients in shaping our services. Main Duties and Responsibilities: Working with the operational and support services leads to provide innovative ways for clients to shape the work we do Setting up opportunities for clients to engage, participate and influence our work. Develop tools to support colleagues in engaging clients Working with clients to co-produce and develop training materials that give our staff insight into the needs of our clients so that we may serve them better Deliver training and workshops to colleagues, where possible co-delivered with clients Identify barriers to client participation and work alongside them to remove them Organise and attend the monthly national client board meetings, facilitating arrangements so that clients are able to attend Working with regional managers, ensure that monthly service client groups are held and to review the minutes of all meetings to identify and support local engagement, offering advice and guidance to service managers around increasing and supporting involvement Provide accurate minutes for client board meetings and organise required papers Review the impact of operational changes with clients and feed back to management the positive and negative Work with the Quality Manager to ensure that quality standards take into account the client experience Ensure groups are accessible and inclusive of all service users Gather information and feedback requests from regional and service managers and distribute to relevant groups Seek out additional opportunities to engage with the groups that add value to the organisation and sector Ensure that services are involving people with experience receiving those services in the recruitment and selection process for staff. This will include providing training to clients who take part in the recruitment and selection process Work with the Communications Team to ensure that clients influence our Communications Strategy Monitor, evaluate and report on the impact of our involvement and participation work Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. Special Requirements: - This post is subject to an Enhanced Disclousure and Barring Service (DBS) Check. - This post is subject to a Counter Terrorism Check (CTC). Therefore the applicant must: - Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK. - Provide full UK address history for the last five years. See the Job Description for full person specification. Use this link to apply. Closing Date: 6 December 2020 This vacancy may close early depending on application numbers. As part of your role, it is important you operate within Migrant Help’s values:Protection, Diversity, Equality, Partnership, Innovation and Excellence.Migrant Help is proud to be an equal opportunities employer.