Location: Glasgow

Contract: Permanent

Hours: 35 Hours per week

Salary: £25,467

Increasing to £29,000 after successful completion of a 6 months probation period

Closing Date: 5 July 2022

​Vacancy may close early depending on volume of applications received.​


About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for a Trafficking and Exploitation Survivors’ Service Client Adviser (TESS Adviser) on a permanent contract.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Role:

The scope of this role is to work as part of the Migrant Help Trafficking and Exploitation Survivors’ Service (TESS) Scotland. The TESS service provides recovery support to survivors of human trafficking and exploitation based in Scotland. Our diverse client-base includes survivors from a wide array of nationalities and backgrounds.

The post-holder will be expected to work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. To provide seamless professional support to clients, including advice and guidance in addition to providing assistance with the completion of any relevant support applications.

They will work consistently to ensure the continuous local development of the support service and will ensure that all advisory processes and procedures are efficient, professional and consistent at all times, prioritising work as necessary.

The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims, objectives, vision and values.

Duties and Responsibilities:

  • Provide support to victims of trafficking (known as clients), as directed by the Regional Manager

  • Manage a case load offering appropriate individual support to clients
  • Refer clients to health and specialist agencies as necessary

  • Arrange for the provision of basic necessities, including accommodation, food, clothing, toiletries

  • To arrange meaningful activities, which may include social events, language lessons, orientation
    briefings, etc

  • Support the process of clients being able to obtain employment and affordable housing, where

  • Arrange the process of supporting a return to a client's country of origin, where appropriate

  • Collect data and record efficiently as required

  • Arrange for the preparation of appropriate documentation with Home Office/embassies, as
    appropriate in NRM referrals

  • Provide support to other colleagues as and when required

  • Participate in regular team briefings / meetings

  • Provide telephone assistance and new referral meet and greet during unsocial hours on a rota
    basis (being part of the on call service – one week on call outside working hours, every few weeks)

  • Respond flexibly to provide cover for all other operational activities

  • Attend and participate in team briefs and meetings

  • Keep up to date with legislation and the impact it may have on service users, and disseminate as
    appropriate to the team

  • Participate in the Supervision and Appraisal Process (SAA)

  • Participate in all mandatory training and training identified in the Supervision & Appraisal process

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a PVG Scotland check

Therefore the applicant must:

  • Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.


We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the job description for full person specification.

How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter. 

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

​Interview Details

If you have been selected for an interview, you will be invited to a Microsoft Teams interview.

Closing Date: 5 July 2022

Vacancy may close early depending on volume of applications received.

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.