Location: Liverpool

Contract: 12 month fixed term

Salary: £27,275

Increasing to £31,059 following successful completion of a 6 months probation period

Closing Date: 21 April 2024

We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team in Liverpool on a 12 month fixed term contact, with the potential to be extended or made permanent.

The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.

You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.

If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!

As the Client Adviser your duties would include:

  • Provide advice and support to asylum seekers in line with the AIRE Contract
  • Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
  • Assist clients in communication with authorities
  • Issue payment cards and providing information and briefings on their use
  • Provide guidance and information on immigration related matters and general enquiries
  • Liaise with other statutory or voluntary agencies on behalf of clients
  • Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
  • Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
  • Keep full and accurate case records and complete any case follow ups within time scales
  • Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice services
  • Keep up to date with the legislation and how it impacts on clients
  • Respond flexibly to provide support for other operational activities and projects

The experience and skills you need:

  • Ability to communicate professionally with multiple stakeholders - both written and verbally
  • Excellent IT skills with Microsoft Word package
  • Excellent interpersonal skills and the ability to relate to a wide range of people
  • Ability to understand and explain complex information
  • Highly dedicated with a genuine interest in Migrant Help, its values and our clients


What else to expect:

  • Our department is open Monday to Friday, you will work hours between 8am and 5.30pm
  • There may be occasion where flexibility to work outside of contracted hours is required
  • This is an office based role, however there may be occasion where additional travel is required 

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 


These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to a Counter Terrorism Clearance (CTC)

For CTC application applicant must:

- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain

- Be able to provide continuous UK address history for the previous 5 years

- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.


See the job description for full person specification.


How to apply

To apply for this role please click on this link and complete the online application form attaching a copy of your CV and cover letter.


Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.


Closing Date: 21 April 2024


As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.