Lord Bates, the Minister of State at the Home Office, has described the free telephone advice line run by Migrant Help as ‘an excellent service’.
Speaking in the House of Lords during an Immigration Bill debate on 15 March, he said: “Many refugees have much to contribute to our economy as well as to our society, and work and integration go hand in hand. But some need support while they find work.”
He went on: “Help is on hand. I repeat that people are not left on their own with this. They are given advice and leaflets about the information and help that are available to them. Refugees can also seek help from the free telephone advice line run by Migrant Help—an excellent service that the Home Office funds.
“Migrant Help provides advice and support in building a new life in the UK, including help with housing and other issues. Refugees can also apply for integration loans. These can be used, for example, to pay a rent deposit or for essential domestic items or for work equipment. My point is that when we are identifying the problems, we must first make sure that people who are granted refugee status immediately understand what help is available to them and what they should do next.
“A new information leaflet for refugees was introduced in July 2015. In oral evidence in 2015 to the House of Commons Work and Pensions Committee session on benefits, the British Red Cross said the new leaflet provided ‘good guidance’. It supplements the advice and assistance available from Migrant Help, which I referred to.”