Victim of Slavery Support Services Client Adviser

  • Location:Paisley
  • Contract type:Fixed Term Contract until 31st March 2018 (possible extension)
  • Full / Part time:Part Time – 4 hours per week office based, 1 week (7 days) on-call cover every month
  • Salary:£20,800 increasing to £25,200 post qualifying period (pro-rated)
  • Closing date:Monday 31st, July, 2017

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are currently recruiting for a VOSSS Client Adviser within our Paisley office to support the charity four hours per week. The ideal candidate will work on Fridays however we are happy to be flexible on this.

This vacancy is open to both internal and external candidates.

The Role:
The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to be part of our on-call rota providing out of hours support to clients and external agencies in regard to receiving new referrals. The commitment for this is one week in five, however there may be the potential for increased coverage due to sickness / holiday cover or operational demand.

Our team provides support to victims of human trafficking. This includes the provision of information, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help’s aims, objectives, vision and values.

The Requirements:
The successful post holder ideally will have experience (but not essential) in working with clients with complex needs, including mental health, substance misuse and people in highly sensitive and emotionally challenging situations. The ideal candidate will have demonstrable experience of providing information and advice within front line operations.

We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst emphatically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter.

The post is subject to an enhanced PVG check.

To apply for this role please send your CV and covering letter, indicating how you meet the role requirements and person specification of the role as outlined in the job description, to the Human Resources team at

Due to the high volume of applications we receive, only successful candidates will be contacted within five working days after the closing date.

Closing date: 31 July 2017

Interview date: week commencing 21 August 2017

Migrant Help is proud to be an equal opportunities employer.

Job application documents

  1. VoSS Client Adviser Job Description