IT Apprentice

  • Location:Dover
  • Contract type:Fixed Term contract: 13 months from commencement date
  • Full / Part time:Full Time: 37 hours per week
  • Salary:£16,257 (real living wage)
  • Closing date:Sunday 9th, July, 2017

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are currently recruiting for an IT Apprentice based within our Dover office, supporting our national operations.

This vacancy is open to external candidates.

The Role:
The successful candidate will work as part of a team to contribute to the overall success of Migrant Help’s aims and objectives. The post holder will support and assist the IT Manager and will also provide excellent support the staff with resolving any technical IT issues, as directed by the IT Manager and by using their own initiative.

The Requirements:
Prioritise all helpdesk requests in line with guidance from the IT Manager, monitoring incoming requests on a daily basis. All issues that are progressed must be met in line with targets and all internal customers must be informed of the progress of their requests. The candidate will provide general support and maintenance of the IT equipment and network, assistance in the management of the software systems, Dover site access control system and website content. The post holder will be expected to take responsibility for observing and complying with the Organisation’s Health and Safety Policy.

The successful candidate will be trained on the methods of how to fulfil the duties of the IT Apprenticeship role, how to manage and prioritise tasks/workloads and how to meet service standards and turnaround times. The post holder will be supported to work towards a Level 2 IT apprenticeship with support from an external training provider.

This post requires a DBS check.

To apply for this role please send a CV and covering letter, indicating how you meet the role requirements and person specification of the role as outlined in the job description, to the Human Resources team at

Closing date: 9th July 2017

Migrant Help is proud to be an equal opportunities employer.

Job application documents

  1. IT Apprentice Job Description